How to Handle Tech Support Calls - Beginner Tips

ABOUT THE VIDEO: I share some beginner tips on how to handle tech support calls, especially when you're not very tech-savvy or when you don't have IT or computer background.

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[Dielma]

I just started a tech support job. First time doing it, so far it’s…. Exhausting. I am tech savvy but there’s still so much to learn. I really do like it and I’m sure it gets easier but learning the whole process is a lot.

[engma]

I am working as a tech support in NCR Corp. for about 3 months now and I progressed way faster than I expected, and lemme tell you, now if I succeeded in something that doesn't even match my professional background imagine what skills I can learn than can be a part of my everyday life... Aaand of course I wanna reduce my stress level by getting used to it and be more pleased about my knowledge so I think everything you've said is peeeerfect, this was helpful:) thank you! xx

[luisvllo]

1.- Be open for learning 2:37
2.- Practice learn & master it 3:49
3.- Identify the problem or error 6:53
4.- Evaluate/Gage your customers tech level 9:13
5.- Have a great deal of patience 11:56

[karen_real]

My interview will be one of these days. Im re profiled to tsr even if Iam not tech savvy also Im not fluent in english but I always try hard to pass my interviews. This video is suit to my situation. Thank you ms. Rea

[dianadomingo]

ms. rea, i will be signing my jo today. this is my first call center job and i would like to thank you for all your tips. 😄😄❤❤

[JLA]

I start my Call Center Technician job next week... This video helps ease the nerves. I know a some things tech related but not into in depth detail.

[luanaarouca]

I was scared of this job but this video made me relax!
Thank you so much

[arianguanzon]

Tomorrow is my final interview with the Owner of the Company, Wish me luck and thanks for your tips/advice <3 God bless

[robertmonera]

Hi ms rea. This coming wednesday is my first day training as techsupport. This will be a help of mine. Thank you so much. God bless you more.

[Yana-ohqb]

I've been profiled in Microsoft Office. 😐
I only know basic about that but hey thanks for your video. I know I can learn some stuff on my training. Thank you for the motivation 💕💕

[JackieA]

Asking insightful and relevant probing questions to specifically identify customers issue and help you eliminate the possible causes of the issue and bring you to the main and true cause of problem

[unboxingjob]

I just got hired on April 23 and will start on May 6, I applied for CSR position but I was endorsed to a TSR position. Thanks a lot for this video, I hope to pass the training...

Tuesday is my first day of nesting after 1mo training. My mind is blowing because of all these TSLs, UDPs, VLANs, switches, routers and firewalls. I'm not sure that I'm good enough yet for taking calls 🤯🤯🤯

[danishfilipinacouple]

I'm one of your supporter here ma'am ninja. Tomorrow I have an interview for customer service or technical support post. I hope can pass. Thank you for your tips.

[ccy]

Always open for a new eager learning . Because learning is not ending .💯

[ellavictoria]

Im a call center virgin and my first ever account to handle is TSR Telco. Im almost 2 months on that account.. its not that easy bcs troubleshooting takes a long process and time.. Im fighting my AHT here haha and also my ORS. its not 100% resolved when you tried troubleshooting.. and by the way, Im still a trainee and Im on my nesting phase in this account. It will takes us 2 months of training for all of it. our graduation will be on oct 26.. of course all thanks to you..❤️ i've been watching your videos eversince thank youuuu

[russelllim]

I'll go to an interview tomorrow for a technical support position. Bless me with your knowledge 🙏

[joshuacuazon]

I been reprofile to tech support now... Thank you again

[TheThirdWorldCitizen]

I dislike the job so much despite being easy. Call center is not for everyone, don't be afraid to quit after making some money, that's my advise.

[rollydevera]

Thank you po, I'm a newbie in the industry and I'm gonna start na next week.