IT: How to Answer Helpdesk/IT Support Phone Calls? (Proper Etiquette)

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Thank You

[aknahal]

it's crazy how valuable are your vids, keep up your good job!

[abdumka]

Thank you, working in IT with English as not the mother language I've been having issue with ending the conversation. Thanks for giving those examples.

[Colonel-Sigma]

I've been looking into a possible career switch to IT and These video's have shown me that I've basically been help desk for my friends and family my entire life.

[rekt]

Kevin is the IT guy that everybody wants to be work with and go to

[breakert]

Thanks for the video and content! Started my first IT Support role with a MSP about a month ago... Tons of things to learn and having proper phone etiquette is something I am still working on.

[AzzyHighlights]

Just got my first helpdesk job beginning of this month. What I found difficult was using the phone and building relationships with clients. I went from working in a call centre which focused on less on customer service and directing customers from A to B. However, IT helpdesk is completely different and you have to build a solid amount of rapport with the clients to be able for them to be happy. I'm kinda of a straightforward, blunt dude but this video helped me! Thanks man

[TamARaPOrtEr]

Thank you for continuing to make these videos. They're very helpful!

[dmsr]

Really nice. Scenario from the real IT everyday life.

[dmac]

I like the new intro. Great content as well.

[Manfredib]

i freaking love you Kev! I really aprecicate your content, cheers from Chile!

[javierlujan]

Thank you for your advise man you are a down to earth guy thumbs up for your content

[yurodric]

great content man, your videos help me a lot! keep going! Thanks!!!

[Rishavchhetri]

Thank you so much this video helps me a lot….

[wincancel]

Good video. Exactly what I needed, thanks

[Intrepid]

Great video! And love the shirt :-D - gonna find me one.

[awurogeorge]

Hi Kev, been watching ur videos for a few weeks now, they have helped a lot. Just had an interview and it turned out I was scored down by a rather less difficult question n hence didn’t get the job. I will appreciate your help with this. The question goes thus;

Can you describe the stages at which a call goes through; and advise at what stage does the call cease to be your responsibility?

[rommelaquino]

Hey Kev, first of all great tutorial...please keep making informative videos like these. Okay, so my question is..I heard somewhere that a golden rule is "to work with co-workers not for them". How do you know if certain people are getting to needy and slowing down your productivity?

[alexjeremiahgaming]

Kevin thanks thanks for this video i have a question when someone call you to fix an issue for example in excel or word you do remotely? I am confused thanks.

[Guillie]

How did you sreen share it did you TEAMVIEW

[mauselioe]

Bro I’m finishing up my associates in IT this school year and the option of transferring to a university to get a bachelors in IT is closing in on me, I want to make this money ASAP. But idk if I should hold off on the money and transfer to obtain a bachelors so I can try to skip help desk and land a more higher end job in IT? Thoughts? Thanks