What is CRM? | A guide to CRM software by Zoho CRM

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Customer Relationship Management (CRM) is an approach that helps businesses improve existing customer relationships and acquire new customers faster. Here's a CRM overview for you to get started easily and understand the benefits it can bring to your business.

Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

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#crm #salescrm #crmsoftware #crmsystem #customerrelationshionmanagement #zohocrm

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I was not paid to comment and I’m literally gonna use this for job interviews, just saying, this is easy to recall and has solid interview points to use later. Plus it’s a short video which is always a bonus

rosemaryrieger

I use mainly CRM RUNNER as my CRM for field service business. but thank you for the explainer, its important to understand what CRM actually is!

pogosecurityllc

This is a very clear and concise video for beginners to CRMs. Thanks for sharing!

Mastersolve

One important part of the video discusses “qualifying” your customer. This is a very important step, without it you can waste your time, the potential customers time, and it could ensure that they will never become a customer. If you are selling a product that way over the potential customers budget then you are wasting your time and there time. Or if you are trying to sell them a product that will help them with something they do not feel is important, you are wasting time. During your initial communication with the potential customer you need to find out what kind of budget is available and what is important to them. If your products are not a good fit for them but you make a good impression, they may one day be a client or they may be able to refer you to someone that the product would work better for.

thomasmcmellin

thankyou it helped me in recalling CRM as I was trying to brush up the topic .

kartik.b

Thanks a lot for the video! Even if I already use a CRM, it's always interesting to learn something new about software ;) A very simple but useful guide for any CRM. I tried Zoho, but then switched to Flowlu because it's more user-friendly and suitable for my case. Also, it's more affordable and has all modules at once, but still, even for Flowlu this guide is good. Thanks again!

vladad