What Does a CRM Do? | The 2-Minute Guide to Customer Relationship Management

CRM software helps sales teams manage their customer communications, focus on their most valuable opportunities, and provide the best customer experience throughout the entire buying process.

Nutshell Head of Customer Experience Katherine Mays explains how it all works, with some whiteboard assistance by our Brand & Visual Designer for Growth, Rebekka Kuhn.

[Jonathan]

Enjoyed this video. Easy to watch. Held my interest. Great job on it, and I agree about the value from a good CRM.

[GENXGENZ]

So many people do think it is all about a bit of software, btu the software is for sure a major part bu tthe process of putting your customers first is real CRM, and the tools like this help you do this, love the overview

[ilnmfje]

I was kicked out of a textile store, I was in CRM. I watched this video before the interview, again I watch this video after resignation.
Catherine, Rebekah_ thankyou

[amirunnessa]

Thank you so much Good explanitation about the CRM Customer Data collection.

[lobnakhan]

is there any educational video on how to make it easy to document conversations call logs in CRMs especially for people who are more focused on selling the product rather than documenting it.

[businesseducationwitheliza]

Thanks for sharing this video with us. I am new here on Youtube and I am struggling to grow my channel. I figured I would do research about CRM and figure out how I can use it to help my channel.

[paulm]

I occasionally find videos and wonder why they have so few views in this case the opposite is true

[afsalshameer]

Pretty smile plus value, I love when both comes together. Thank you!

[elviradensel]

I did not get it:( Why you can't just show how it looks like on the computer display?