American Express - Why They're Successful

American Express has found success by operating differently than the traditional credit cards. This video talks about what's different about them and why it works.

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A very special thanks to this wonderful group of Patrons:
Sirpoptart, Chris Lion-Transler, Sondre Grimsmo Sinnes, Stewart Tritapoe, Jimmy1985, MyNameIsKir, Sam Bennett, Amy Westacott, Meow Wolf, Tristan Williams, Victor Anne, Peter Wesselius, Taylor LaBrier, Nicholas Murphy, Dominique Dugas, Fortunate Calf, Brett Walton, Dylan Kinnard, Emerald Computers – Jason Dragon, Christian & Penny Gray, Logan Brown, Jon, Brandon L, milkshake, Robert T Kirton, Jesse Long, Ahmad, Huperzia Selago, Brian Smith, Austin Clarke, Jesse Kunze, Brooks Sparling, Aaron McGowan, John Pesicka, Jaryd Remillard, Cervidian.

Company Declines:
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[kclidster]

I’ve had a Platinum card for well over 30 years, and I treat it like insurance. 25 yrs ago my wife was in Vegas with her sister when she was hospitalized with a seizure. Her sis frantically called me at 2 AM at home in California, and in desperation I called Platinum card services. They told to just get to the airport and they’d make all the arrangements. By the time I got there I had a flight, a hotel and car in Vegas, the assurance that if my wife needed a different hospital they would move her, and to call them when I got there so they could follow my progress. THAT is why I will always have an AmEx Platinum card.

[donaldsmith]

I was an American Express employee and they are an amazing company. I worked for them for 33 years before I got sick. They stood by me and made sure I got everything I needed. It so good to see such positive remarks about this amazing company.
Thank you!!

[ishanmajmudar]

My friends wallet was lost on a international trip. Amex were the only one to deliver a temp. Card the next day, delivered to our room. Can't beat that

[Dfgbuiiyyyybb]

A few years ago I booked 2 plane tickets 1 with the Chase Sapphire Reserve and one with my Amex point from my Gold Amex card. The airline made a mistake and moved the ticket I booked with my Amex card do a different date. The Amex rep stayed on the phone with me for like 6 hours talking to the airline to get it resolved.

The call also dropped a few times and they called ME back.

[zzKirus]

As most people have mentioned, their customer service is flawless and is one of the biggest reasons people stick by their side. I've never once had even a mediocre experience, they're perfect.

[Park_Place]

I'm gonna be honest: They fucking *killed* it with the branding. "Centurion" is the perfect sound/name to associate with a prestigious, heavy card.

[TheZProtocol]

I work retail. I've held a Centurion card once. It felt metallic, heavy. The customer was impressed I knew what it was and asked if I ever seen one before. It was my first time ever seeing one, let alone hold one. It felt awesome. Customer laughed in a good way and hoped I too would be able to have my own. She was super nice old lady.

[abinashhero]

I am an employee at Amex and it's really nice to see so many positive comments here, we get huge pleasure in serving our card members.

[Azizscouser]

As a person who works at the hotel, I can tell that Centurion holders are always guaranteed to get a room in participating hotels (most of the major chains), no matter if hotel is fully booker or even overbooked. Also, you will get free upgrade whenever you check-in.

Basically, if you have last minute travel without any reservations in advance, you can travel with peace of mind that you are GUARANTEED to have a room to stay and even upgrade.

[iamweave]

I like that the rare times I call them, I get a human being right away and don't have to deal with stupid bots or menu trees.

[kenkaufman]

I was overseas eons ago, and my wallet, and passport were stolen. Amex took care of everything. I have been a customer for 40 plus years. Worth every penny.

[davidshelton]

I'm an Amex Platinum card member. A few years ago, I wanted to take a trip to Vegas. I talked to a concierge to sort of help facilitate my trip by giving me tips and advice on where to go and what to do and not to do. Once I arrived and got to my suite, I had a personal thank you letter from the concierge with his card. Plus $100 from I am assuming him personally. It was a great experience thanks to him. Really an invaluable experience. I am forever loyal to Amex for the service they provide.

[Jordan-yphk]

AMEX customer service makes me feel more important than the merchant; more of a member rather than a customer.

[FarhanKhan-iffq]

I work in the Customer Service of American Express and I'm glad that people like the services which they get when they call us.

[eliwilson]

I have a basic no annual fee american express and I absolutely love it. At 20 years old I already had an $8, 000 a month limit and I love the status of it. People look at you differently when you ask "do you accept American express" (I have to ask at a lot of places I'm unfamiliar with as most small businesses don't for the reason they charge more). I think my favorite thing about the card isn't the rewards or the status of it, but now that I have the thing, it pre approves me for most of their other cards, platinum included. The high limit is great for large business expenses I can't put on my small discover card, and they have a really solid rewards program.

[peterr.]

We have the platinum and gold cards. The points alone more than pay for the card annual fee's. We nearly get $1800 in money back from our purchases. And that doesn't count the uber and food delivery discounts etc. Finally, their customer service is absolutely top notch. No other card compares in that area.

[Greatzinger]

“Do you have any of these cards?” If so, put the numbers in the comments below!

[nathanielli]

I was literally treated much more like a person than just a number in their system when I walk into any hotel or any airport. AMEX cardholders are literally a higher tier customers compared to that of other cards.

[MrRostit]

I worked at a 5 star hotel and I got to run through a centurion card, man the weight of it! It's the ultimate flex card for sure.

[maxwellkafka]

I heard a story from a guy who was a service manager at a motorcycle dealership in CA in the 80’s. Guy comes in to buy some parts with a Black Card, he’d never seen one so he asks the owner if they take it, “if he wants the whole business, hand him the keys and leave”