'Suicidal calls' made to tax credits firm Concentrix

A firm used by the government to cut tax credit payments has received calls from "suicidal" clients. A whistleblower at Concentrix's call centre said most staff "weren't even trained" to deal with such calls. He said staff were not offered counselling, but were instead told: "Have a smoke... you'll be fine." But Concentrix said, in the case of suicidal callers, staff were trained in accordance with government guidelines.