Which brands can you trust in 2022?

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[pupsaderpupin]

I once misplaced my nice Noctua case badge; it's metal and it looked really good with my build, so I wanted to use it. I sent an email to Noctua not really expecting anything to come of it. A friendly human got back to me and sent over a Noctua swag box with post-it notes, a new case badge and even a little Noctua fan keychain. That is how you build an enthusiast brand.

[cherrypoptart]

Timestamps

4:10 - EVGA
6:57 - Gigabyte
8:08 - Asus/Rog Strix
11:47 - Corsair
12:40 - Nvidia 3050ti and AMD 6500xt cash grab gpus
13:07 - NZXT
15:40 - Nvidia
15:54 - AMD

[AssassinAgent]

Remember: no corporation cares about you in the end, they just care about money. Their actions tell if they are on the market for the quick money grap or long term money farming.
But in the end, you need to vote with your money.

[hontam]

Would be good to have these periodic brand reviews. Even if it's annually. Keeps us informed, and companies on their toes.

[The_Juggla]

After watching Gamer's Nexus' video about Newegg, I feel this sort of content is more relevant than ever.

[dlslw]

I'd like to nominate Fractal Design and Noctua onto that list of good companies. I've enjoyed their products and their support have been prenominal.

[Cookieguy]

I think it's a good idea to come back to this every now and then like a re cap of the companies that have done good in the year

[ryanmiller]

I'll add another vote for EVGA for stellar support.

When I upgraded to my 10700k and 3070, I had lost my extra PSU cables in the middle of a move I would need to power them. I sent them an email and their support team called me for more info. Turned out my PSU had been discontinued, but it was still a fabulous PSU (750w Gold modular PSU) so they didn't have any on the shelves. The person that called me then went back into their warehouse and looked through the RMAs to find the PSU model I had, and shipped me all the extra cables for it for free!

I was blown away with the customer service and can honestly say I will always buy EVGA whenever I can moving forward.

[dracer]

EVGA has been one of the best customer service experiences I've ever had. Years ago I bought a used 1080ti on ebay and it turned out to be trashed. I called up EVGA fully expecting them to tell me to kick rocks and I wouldn't have blamed them. But to my surprise they were extremely polite and warrantied the card for me even though they didn't have to. I respect that and I have bought thousands of dollars of products from them since that time because I trust them to do the right thing if I ever have an issue again and will continue to use their products. Just my positive experience.

[davidayaram]

FROM THE VIDEO:

TAKEAWAY:
every company has had issues. users should/do have the power. make your voice known. do your research. don't pay for garbage or garbage will be the baseline and things will only get worse.

TRUST:
4:09 evga
8:08 asus

ISSUES:
6:55 gigabyte
13:07 nzxt
18:14 msi
18:31 thermaltake

MIXED:
nvidia 14:33, 15:50
amd 12:46, 16:27, 15:52
apple 15:37
corsair 11:47

FROM THE COMMENTS:

MOSTLY TRUST:
noctua
fractal design
asus
ekwb
asrock
evga
cooler master
amd
sapphire
zotac
hyperx
western digital
logitech
crucial
seasonic
anker
corsair
seagate
arctic
gskill

MOSTLY ISSUES:
msi
newegg
thermaltake
gigabyte
dell/alienware
biostar

MIXED:
razer
lenovo
nvidia

[Sergmanny]

This has not aged well, specially for ASUS.

Brands you can trust in mid 2023: None.
Brands you MUST avoid in mid 2023: PNY, ASUS, Gigabyte, NZXT.

[whattheduck]

Jay I think I’m speaking for all of us. We massively appreciate your work and bringing this content to light in particular. This information is invaluable to those that don’t know the general history. I know you say it’s us that matters, but you’re the man with the clout. You’re a link between big companies and 3+ million of prime target audience. Keeping companies honest is a tricky game to individuals but with honest content creators like you around, it helps massively. Certainly more than you give yourself credit for.
What state would it be if they were completely left to their own devices and unchallenged. A scary thought that.
Thanks again 😎👍

[AJ-]

The brand that I will probably always buy from when I need a new CPU cooler is Noctua. Not only are their products at the top of the game in air cooling, but their customer service is excellent. I bought an NH-D14 in 2014 for my 4790k and I had that until 2019 when I changed to Ryzen. All I had to do was show proof of purchase of an AM4 product and they shipped me a kit for free. Even now if I switch to Alder Lake (or Raptor Lake in the future) they would do the same. That's what I call customer service.

[ieatglue]

Asus, Noctua, EVGA, Seagate, Samsung, and Corsair have always been companies I have used and haven't let me down yet. I haven't had too many bad experiences, at least none that are memory worthy.

[JonSudano]

I'm pretty loyal to ASUS and have very rarely had an issue with their products, but their tech support dept is kind of crap. After refurbishing my GTX 1060 and getting as much use out of it as I can, I just asked a chat agent what thickness the thermal pads needed to be, and they basically said that info was "confidential" (aka they deleted it out of their system and aren't telling anyone). I feel like they do this just for the sake of selling more cards once the old ones begin to cycle out of the market. It's a pretty trivial thing I know, but the fact they won't release minor details like this is very indicative of their marketing strategies. Customers keep using old cards, they lose money.

[kevinsheehan]

I had a great experience with Corsair. I have a 4000D case and the glass panel shattered when I popped it off. It didn’t fall or impact anything. I went to the site to just buy a replacement but they were out of stock so I chatted with support and they logged a support ticket. About a week later they asked for a mailing address - then a few days later a new panel showed up. I simply wanted to buy the replacement but they decided to send me one which i appreciate.

[Baygul]

Fractal Design is an example of how to do things right. I have two systems in their chassis’s and how they handled the recent situation with the shorting fan controller is A+.

[doc_kwyjibo]

I had an EVGA 1070 die after about 10 hours of use. The return and replacement were simple and straightforward. The replacement item is still running fine now.

[rogertampabay]

ive used asus for my last 7 builds or so. im very pleased with their products. if i had one of those boards and they agreed to buy it back, that would have made me happy

[pjpleiss]

Thanks for this vid. Another conversation about "what vendors can you trust?" would be really helpful as well.
As it stands, newegg has been acting shady over the last year, and thanks to lax vendor standards and enforcement, Amazon is slowly morphing into Wish 2.0 (now with better graphical design!)