Which PC Hardware Brands Can You Trust?

[toddsmithselbow]

I remember i emailed coolermaster asking if i could buy a new screw because i had stripped one. They sent me a whole new full mounting kit free if charge, on just a cheap air cooler. It definitely pays off being nice like that.

[DanielElia]

Asus didn't make a "mistake".. there's thousands of examples ORIVING IT'S THEIR POLICY TO TRY TO REFUSE WARRANTY AND SCAMMING CLIENTS

[slashers]

It's not about making a mistake, but how you react after. Big difference.

[KenaiUlfr]

ASUS not honoring their warranty or scamming customers is beyond the scope of drama. In my opinion once you’ve started allegedly violating federal laws it’s now just a crime.

[ZaeemJahangiri]

Deep cool, EVGA, Thermalright
Edit: I forgot to add Saphire

[DobrodziejS]

I love Arctic i have many fans and other stuff from them

[JayyyLive]

I once emailed Zotac about a broken GPU fan and they responded within 24 hours, the GPU's warranty had already expired but they still fixed it for free. I can vouch for Zotac

[HicSid]

Artic did the same for me, i asked them "do you need some information about my AiO manufacturer code?" They said "No, no need for that we trust our customers"
They were so smooth that I thought it was a scam😂
Thank you so much Artic

[OyumaDesktop]

In Indonesia, gigabyte make huge mistake for a monitor G24F2. The monitor was very problematic, and hundreds of people did RMAs en masse and simultaneously due to the age of the monitor being damaged and problematic between 8 months and 15 months.

Meanwhile, the after sales service is very long and slow, some even waited for more than 5 months, but there is still no news and certainty. Only today Gigabyte Indonesia issued an official statement regarding the RMA for the monitor when it went viral in Indonesia 2 weeks ago because customers were fed up with being ignored for months.

[skyzocka]

We should make a list of which brands to support. We as consumers should do that.

[kylephan]

Noctua and Deep Cool always chill. Noctua will send out parts for you even after 10 years and Deep Cool pr department is on crack and I love it

[eggchucker]

Noctua also seems to have really solid customer support

[PandaDaAsian]

Seasonic is still a brand I stand by 💪

[sonychandel]

Arctic is like Noctua, Reliable, Performant and Good Customer Support

[astraios]

That's fantastic (of Arctic)
Sapphire tends to be fantastic too, and be quiet! Can be pretty good with mounting kits - if you ask, they should send you one for a tiny shipping cost.

[bastitube]

Arctic is one of the friendliest companies ever. I bought a Freezer 33 but they were out of stock. They upgraded my order to a Freezer 34 for free. Since then I only buy Arctic products because I know they respect and love their customers. I have also bought some fan products ☺️

[Somesomewhere]

Making mistakes is ok. Not owning them and blaming the customer, insulting their intelligence and scamming them is not.

[bobcharlie]

Most of these companies don't make mistakes. They know what they are doing. It's the recovery we should look at. Which companies give the best outcome/ results for the consumer.

[Styrofoam-ee]

Companies that are actually nice to their customers are so rare yet so undervalued at how profitable and successful they can be. Customer Satisfaction > Greed

[Jason-olty]

It's not about whether a company (or a person) messes up. They all do eventually. It's how they handle the situation and change or not.