How to Perform a Gap Analysis on Your Knowledge Base (3 Steps)

How effective is your knowledge base? Are you missing articles in your knowledge base? Can your articles stand on their own? Perform this three-step gap analysis to determine how effective your knowledge base is.

VIDEO CONTENTS
0:00 Introduction
1:00 Step #1: Review real data
1:34 Step #2: Write down all the questions people are asking
2:04 Step #3: Perform a user acceptance test
2:30 Conclusion

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ADDITIONAL RESOURCE

ABOUT SCREENSTEPS
ScreenSteps is a knowledge ops solution that helps companies overcome training and performance challenges by solving their root problem — an inability to transfer knowledge efficiently to their employees.

We do this by providing software (a knowledge ops platform) and a system (Find & Follow). We also provide coaching and consulting services to help companies improve their knowledge operations, knowledge transfer, and employee training.

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