How to train employees to have difficult conversations | Tamekia MizLadi Smith

It's time to invest in face-to-face training that empowers employees to have difficult conversations, says Tamekia MizLadi Smith. In a witty, provocative talk, Smith shares a workplace training program called "I'm G.R.A.C.E.D." that will inspire bosses and employees alike to communicate with compassion and respect. Bottom line: always let people know why their work matters.

The TED Talks channel features the best talks and performances from the TED Conference, where the world's leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and more.

[ezystube]

Amazing, empowering and educational, thank you so much for this video.

[johnnyb]

This talk is like 10 years too late. They don't collect data with questionnaires and real people. They collect data automatically via web tools, algorithms and machine learning.

[raprpy]

Such a lovely talk, I love her humour and

[TheCarlinCoop]

This lady wins the day!! What an intellectual lady!! She knows how to do it

[jay-are]

Thank you for this shared information. I love it.

[SungananiManjolo]

Awesomely informative and entertaining

[dreab]

I know im late but I love this. Thank you

[redeemedinnerself]

Enjoyed the speak and poetry at the same time loved the delivery and the pie graphs and anagram. Keep speaking and your demeanor empowers people just because it seems like you're passionate about what you're doing.

[terilynnvarner]

This 2018 TedTalk is informative, illuminating and fantastic! I am so glad I discovered it. Thank you for your artistry and authenticity and last but no least unapologetic sassiness! The students in both sections of Introduction to Communication class will have an opportunity to watch this because it coincides with Chapter 10: Communication and the Workplace …the lecture I had prepared for today. I will let you know what they thought of it!

[katherinegaughan]

Did she say "costses" at 4:00?

[jessemavis]

Great presentation. Can see all the margets in the comments already, good luck in the future.

[dragosdaniel]

Educative four whos runing the world:)

[ozelyilmaz]

what was the font she used in presentation? anyone know?

[TheVargasShow]

Great pointers.. and I love the Delivery. Good Job TED.

[lorico]

So where is the difficult conversation bit? Maybe a different title would be more relevant?

[horstherbert]

Right, let's all give away private information because they asked nicely!

Or rather, let's not do that

[carlabrieba]

0:51 It’s not a problem, it’s a ME problem!

[hawaiian]

Great rap. She should collaborate with Jay-Z

[manifestationmaven]

Totally love your talking style, amazing

[soozb]

I hate data collection personally, but if it means better healthcare access in larger minority locations, I’m all for it, income gaps, racism, etc has created some of the highest mortality rates for black, women, children, low income in a ‘developed’ nation. I still hate there is a need for the data collection, but I can understand a need as long as it used to improve services to those who need it.