ITIL - What is it? (Introduction to ITIL & ITSM)

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What is ITIL? What is ITSM? In this video, you'll learn all about BOTH, IT Service Management and the IT Infrastructure Library - ITIL 4.

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Really well presented. I feel like I’ve found a diamond of a channel! Looking forward to exploring more of your channel! Thanks

PedroKing

This video makes three months of informatinon seem easier to understand and recall

mamatoto

Your video has been a great resource for studying ITIL & ITSM. I like how you break it down and simplify it-much appreciated! If my company changes ticketing system to ServiceNow, I'll be checking the video content out that you made!

jmallory

this video is brilliant for explaining what ITSM and ITIL is

telenikros

This video is amazingly informative and shares awesome examples for your real life and corporate life to ensure you get it! THANK YOU!

kimwest

Welcome back, looking forward to your 2025 content. Allot of SNOW plans for the year.

BeMoRavens

Thank you for coming back! Could you please work on CSDM?! It's something. I count on you to explain it more convincingly. Thank you, Jeff! Note: from v3 to v4

parinose

Thanks for the explanation - am working in IT, but for some reason I never met this 2 (ITIL, ITSM) turns out its mostly just problem management, and the 'optimal route' of solving an issue, so pretty much like a handbook which turned into a standard.

helliix

We support multiple VoIP clients on Thirdlane Multi Tenant pbx, and integrating ITIL-based ITSM has improved our service delivery dramatically. It’s now easier to maintain consistency in support and response.

MarcoRomero-vu

1 Your explanation is really great ! thank you very much for this informative video !

mstech

this video just explained so many things to me in just 17min ... wow.. thank u so much... pls i will not mind if you do a video on CMDB

Abobi_Jonez

Always looking towards your videos! Thanks for the clarification

AVSbeats

Please do a video about the OMT module

lowermiddleclass

Please correct the word succussful to successful in the SERVICE VALUE SYSTEM section

Sreeni_JavaTechie

Pls teach some advanced scripting and service portal

lowermiddleclass

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