What Is ITIL | ITIL Introduction Tutorial Video

Get a quick introduction on the Information Technology Infrastructure Library course

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With the constantly changing requirements of IT companies today, firms across the world acknowledge the growing need to manage their processes in a better way, bringing best practice guides to the forefront. The Information Technology Infrastructure Library (ITIL®) is a set of best practices for IT service management which serve to align IT services with business needs. ITIL® process is used by organizations worldwide to deliver value and maintain minimum quality benchmarks. It serves as a framework to define compliance and set in place strategies for improvement. Today, it is among the most widely accepted approaches to best practice service management in the world and helps companies to benefit from advancements in global best practice.


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