#1 What is Problem Management in ServiceNow | A Complete Tutorial for Admins and IT Users

This video introduces you to the complete understanding of Problem Application in ServiceNow and working on Problem application as an Admin and ITIL User.

ITIL users will learn how Problem management process works in ServiceNow and how to do reporting in Problem on different fields.

Admins will learn how to configure and administer Problem application.

This video will cover:
- Who should do this training 00:53
- What is Out of the box 01:47
- What is an Problem 02:23
- What is Problem Management 04:07
- How Problem is created 06:04
- Problem Management Process 07:41
- How to manage problems 13:21
- Problem Application in ServiceNow 14:51
- Who can access Problem Application 15:11
- Problem Modules 15:30
- Problem Form 16:49
- Problem Related List 21:15
- Problem Form Menu 22:38
- Problem List 24:03
- Problem States 25:36
- Priority 26:12

Who should watch this tutorial:
-If you want to learn Problem application in ServiceNow
- If you work on problems in ServiceNow
- If you are a problem manager
- If you perform root cause analysis in your organisation
- If you work as IT Expert in ServiceNow
- If you want to do reporting in ServiceNow
- If you want to configure Problem application as an administrator with ITIL and ServiceNow best- practices

Do watch our Incident Management Series

#ProblemManagement #ServiceNow #ServiceNowProblem

[harmonygibbs]

They are a great presenter! Very clear and not boring to listen to. Good rundown to Problem in ITIL and in Service Now. Thanks for this.

[olalekeolaleye]

You're the best. Thank God for people like you

[saikrishanthkasimsetty]

Gaurav - You did great explaining the problem management...
Thanks,
Bharath Babu. K

[dhulipalavagdevi]

Thank you so much for explaining in an easy manner..🙏

[NBK_IL_IND]

HI GAURAV PLEASE POST INTERVIREW QUESTIONS AND REAL TIME SOME SCENARIOS FOR BEGINNERS...

[davejohnson]

Good overall from an ITIL perspective but for a ServiceNow perspective, it's time to update. Looks like this was done with the Jakarta or older release and there have been a number of changes starting with New York. The form has changed as have the states.

[gauravgoel]

Hello Gaurav,
If there are multiple incidents for an issue, then there will be a major incident as well. So should we create major incident and problem ticket both?
Pls answer

[yokeshkumarkj]

Any document is there for problem management

[dhulipalavagdevi]

Please upload a video for change management

[ddds]

Very nice video, please make a video on change and asset management

[PiyaBiswas]

Hello sir please provide part 2 of problem management...I am waiting for it

[amaiymathur]

Hi. very helpful video. I want to integrate problem management between servicenow instances. Can you help me with that?

[SunilGupta-rwdl]

Hi Gaurav - It was a great video. Can you please let me know the link to use free servicenow just practice purpose?

[subbammagarimuchatlu]

please provide part 2 for problem management

[anilpatel]

Hi Guys..Need one help ...I want to change to service now developer from QA role.So could you please suggest me to how is the career growth in it and what is the market for it..
Could you please help me on this.

Thanks in advance.
Anil G.