How to pair your e-touch app

Connect your Evonic fire with our e-touch app following these simple steps.

[edwaydu]

Mine has never worked. £2k for a premium fire which doesn’t work .

[edwaydu]

Mine has never worked. £2k for a premium fire which I canny get any heat from . Tried reloading / deleting apps. Appears everybody had the same problem. How hard is it to make an efficient app ??? Or fit manual controls into the fire !!

[mikael_mv]

Make sure you know what’s your model. For mine I had to download e-smart cloud (not e-touch), connect to the fireplace’s wifi first and then follow instructions on the app.

[leezasmyth]

When trying to connect to the fire it says ‘devices offline’ everything is on. I have tried restarting ? Any ideas

[leedodds]

Hi. Can you control from more than 1 device?

[egdowney]

Trying to add my device but its not connecting. Any suggestions?