Understanding Conflict Resolution

Part of the OACETT PASB Professional Development Series

[nishyirembereofficial]

This Presentation is well detailed and it increase my knowledge on conflict and how we can use it as an improvement strategy of any given organization

[onakorameabitoyo]

As Manager we need these techniques to navigate our way when resolving conflicts in the workplace and in our communities.

[faithjerielmacauley]

I really appreciate u for the presentation on conflict resolution.

[karlfalken]

it would be nice to attach a list of the additional resources mentioned to this vide0.

[TrustedTackleTips]

Thank you for this great presentation. Exactly what I was looking for.

[LD-wfyt]

As a high level introduction it could be fine.
Otherwise, the presentation feels encyclopedic, abstract, status quo and self-justifies the whole message as if the conflict is the goal. In other words, you think you are now "competent" with it and you look forward to any opportunity you could use to showcase your skills. BTW, there is Conflict Resolution Matrix as a better alternative to 16:37.
My next step would be for you to refocus your awareness on fatigue (physical or decision), frustration, complacency, 7C of communication, capacity/demand, acumen, mojo, astuteness/negotiation, connection/stakeholders, transparency, flow, sources of variation, focus on safety (investment/readiness) rather than risk (fear) and so on.
My advice: conflict is something that is too late i.e. you shoul fix problems earlier, upstream or restructure your system. Your system is built to follow the path of least resistance (including conflicts). Instead focus on relevance (needs) and flow (meeting those needs).