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[ronburgandy]

As a *NEW* SeaRay owner I'm shockingly disappointed in the service.
*SeaRay should read and learn HOW to easily fix this*

(QLD Australia) we pay more here for a SeaRay so I spent 300k on a lovely boat (SeaRay do make a great product - but service and backing has made me already decide to never buy another one unless it's a bargain).

But I was thoroughly disappointed when I wasn't shown how to use my 1st boat on handover.

I'm not talking how to drive it or drop an anchor, I'm talking about how the "simrad options" work, the waterproof vs non waterproof compartments, what options it has (it has so many I wasn't Rd about and am still trying to work out on my own because the user manual doesn't cover "ALL OPTIONS" and it's a 2019 user manual on a 2022 boat, so the book and pdf don't even reflect that cockpit layout mine has at all! Not even close.

Even as simple as how the cover fits on the boat - I have 4 poles which don't seem to be needed??

*for SeaRay head office the cover I got for the sdx290 has "Front" written on one end and it's actually the BACK (stern).

My delivery was missing legal safety items to be seaworthy, "through bolts" that hold the bimney in place, as well as missing the plug to be able to flush the engine's after use! Like WTF, it's BRAND NEW??

*Honestly for such a lovely product the dealership was extremely dissapointing, and enough to make me not buy another new one, which is sad as I can see I'll get many years enjoyment from this and will definitely upgrade in a few years, but the lack of support it's beyond terrible*

I had to go to a mercury dealer to BUY the missing pieces FOR MY BRAND NEW NEVER USED BOAT. That's the sad level of delivery quality I received.

You would think for a new boat (2022), and the price point. - not 1 mill or anything but not exactly a small fishing dingy either.

This stuff would be covered, and SHOULD be covered. I could have purchased a few Bentley's but I chose 1 SeaRay. And my Car they spent more time going through things and that was half the price of the boat.

*So my suggestion if SeaRay, monitor this and ACTUALLY care about customer retention*
- don't JUST do stupid 5 min walkthrough videos.
But ALSO DO AN IN-DEPTH HOW TO on your models and use one with *EVERY OPTION* you have. So when you have a crap dealership your customers have online support at least??🤷‍♂️

This way no matter what country people would subscribe, and use this content, be more loyal, and ACTUALLY interested in seeing what new options and boats are available because they would SEE how it's useful and what's new.

I hope that makes sense and perhaps SeaRay is relying far too much on their brand name and not enough on social media outlets to be USEFUL.

Another great example is both your website and the dealer have a 2019 "user manual" for my boat (a 2022).

Well guess what NONE of the cockpit dials are the same as the 2019 version in 2022 none.🙈
So I'm touching the screen thinking "I assume that's what this one does" when none of the manuals are current.

Maybe the marketing department *needs to go to Bentley or Ferrari or Lamborghini, spend a few hours there* just to get an understanding of what content is and why it's produced to answer clients questions when looking to buy...
Because that's the mid price point you're in and lord knows if I had gone for a Sundancer and been treated the same way I would be pissed off not just dissapointed.

So I'm glad I spent less on my 1st boat.

I love the boat, it's a quality brand you can tell. but I'm learning so quickly there's so many options that it has I was never told or shown and there aren't even brand videos about (well one or 2 in Dutch and French that owners have made but no subtitles - bit nothing by the manufacturer).

It's amazing how sad that is for such an established brand. (Beneteau do a much better job look them up).

So do yourself a favour marketing.

Give away something worth 20k or 50k and have a 1-2 year competition with SeaRay owners "showing" the functions or features they like on their boats.

*This should give you endless "how to" and "options and features" content for all of your models and best of all you control the content rather than customers looking online, and Reddit or random sites for answers* 🙈

Yah I am disappointed by the lack of support incase you couldn't tell, but it's fixable and I would rather inform than simply complain

People like me rarely complain, we just don't buy that product again, or don't go back to the place, because it's the drama not a price point issue. (And I'm a "low rung, in my financial circles).

So I strongly encourage marketing to take a deep hard look and start putting yourself in customer shoes.