How to Manage Aggressive Patients in Medical Consultations?

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1. How to keep your cool & stay safe in CSA.
2. How to avoid things get to the point of no return.
3. How to understand and handle aggressive patients in CSA.
4. How offering LATTE help you to get more marks.
5. How to be proactive and diffuse the angry.
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Listen to the Complaint
Acknowledge them
say Thank you for bringing into your attention
Take action by giving them what they want to rectify the mistake
Explain that it would never happen again and it could discuss in next meeting and step will be take to avoid it will be happening

Thank you so much

alam