Changing values and culture - a person-centred approach to quality care.

Adopting a person-centred approach acknowledges the unique needs, preferences and aspirations of each person receiving care. Understanding the needs of older people not only empowers decision-making but also fosters positive experiences by promoting dignity, autonomy, and respect.

This webinar discussed:

• how understanding an older person’s needs can empower decision making and create positive experiences
• the important role that training and education programs can take in building positive experiences for people receiving care and empowering decision making
• the role of governing body members and executives in developing strategies and implementing innovation to improve person-centred services.