They NEED To Feel Like They're Heard

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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.

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[johnpachkoski]

its hard to make someone feel heard if they're making a demand of response and they're not willing to see a better suggestion of another response. if they're more rigid and staccato about how they want something done and they're not willing for you to redirect how one suggestion of action is better than theirs, they have to be willing to hear that, to be and felt heard, which sometimes people act like they're needy for being heard just as much as they're needy for a drug sometimes, even if you remain calm, neutral, not argumentative with how you act, talk and represent yourself.