Buying a SEKA Exceed? (There’s something you need to know)

A quick video here to explain some of the behind the scenes communications I have been receiving from channel supporters, and now first hand (via a local friend,) on their dealings with Cycling100. Notably their purchasing experience with the SEKA Exceed and/or Seka Exceed RDC.

#SEKA #Exceed

[mechpatt]

Well done Cam! Your channel needs to be totally trustworthy, and if companies let you down you need to call it out.
Hopefully this difficult video will bolster your channel as an honest forum. Well done, I'm sure it wasn't easy.

[Hambini]

if you are a YouTube channel it is difficult to judge customer service because you'll receive preferential treatment. It is relatively easy to judge a product in contrast.

I don't think this is isolated, I deal with a number of insurance assessments for individuals and the response from manufacturers, even the large Western brands is lethargic and drawn out.

[MrJonofresh]

Dude. Big appreciation for you. You're not all about the money. I feel like I can fully trust you and your advice.

[KevinFoulds]

Brilliant video shows genuine people out there who care about what they do. This alone will bring more people to watch your videos and buy recommended products. Top notch...

[aneczka]

Sadly, I'm one of those customers you're talking about. I'm happy you made this video. Took 8 months to get my frame. But I thought they took my money and ran. And they never responded to my emails. Very stressful situation.

[luketurner]

I am new to the road world, but I tried some of the cheaper Chinese parts a few years ago on my mountain bikes. They’re great until they aren’t. In the end it cost me more in $s and frustration. I’ve learned my lesson and just stomach the extra cost of established shops. Good video that really shows your authenticity.

[Juzzy]

Great to see content producers like yourself, Cam, sharing candid negative experiences from suppliers and OEM's who fall short with customer service. Well done.
Might have considered a SEKA for my next build, but doubtful now.

[SPLSE]

Thank you for having the awareness to inform your viewers of potential issues with recent partnerships.

[g_]

Very recognisable situation. Finally had to engage SEKA HQ to get clarity and my ordered Exceed RDC frame - they were very customer-friendly and helpful by the way, complete opposite of C100's way of doing things. C100's customer service and communication does a lot of damage to SEKA's image, while the Exceed frame is indeed on-par with the well-known 'Western' big boys. So SEKA's products deserve full praise and consideration imo.

Should you want to avoid C100 (which I would do with today's knowledge), I can recommend Watts Labs, a SEKA dealer in Hong Kong, a lot. Even though Simon from Watts Lab knew about my pre-order with C100, he did an excellent job of helping me out and advising me (as a backup should I be able to get out from under the pre-order with C100).

[milkbunnies]

Good for you Cam….there needs to be more accountability across the industry as a whole

[captainmarkmorgan]

Thank you for your honest review. Seka is a great product. Hopefully with your review the customer service will improve. Well done!

[daviddjerassi]

Again a honest evaluation of the situation with Seka / cycling 100 its a real pity this is happening with these two brands as you feel that they are good quality and value for money hopefully this can be resolved quickly Thank you Cam these problems should in no way reflect on you mate and what you do.

[willbarrettfurniture]

I recently (5 days ago) ordered an exceed off of of cycling 100, so clicking on this video my heart was racing hoping there wasn’t a massive issue with the product. I have to say even though the communication has been slightly vague, they’ve responded to me within 24 hours everytime I’ve sent an email, and they even told me they’d be shipping my frame today. Hopefully this will become everyone’s experience moving forward…

[Tocik]

Very good to give this information out to people. Good job.

[tomrachellesfirstdance]

Fair play for calling them out cam and not just taking money 👏 I bet not a lot of others would do this

[buch]

Respect for your due diligence. Open disclosure for the win!

[gregmorrison]

Well done Cam one thing I cannot tolerate is poor service, hence I would never consider dealing with this company after watching this video, thank you.

[sunezoffmann]

Ordered my frame at the start of december 2022 and paid the deposit. No response from C100, but have been in contact with Seka, and they answer quickly. The say everything is fine and the frame is to be sent out late march, but probably before that. They say that they are planning on skipping C100 and do direct sales instead in the future. They apologise for C100 having bad service. They offered to help me get my deposit back if I wanted to, but I still hope for the frame to come and live up to my high expectations. Unfortunately there is nowhere else than C100 to buy Seka from when you live in Denmark.

[stuartdryer]

I very much appreciate your candor and responsibility. As of December 2023, Cycling 100 is no more.

[dexterlow]

Can consider "Ride in Style" in singapore. I got my seka exceed RDC through him in 2 months after pre-order. Bike is excellent and we are lucky to have our exclusive distributor backing up the SEKA singapore community!