Fix Genshin Impact Crashing and Freezing on PC (Detail Guide)

Steps to Fix Genshin Impact Crash to Desktop, Crash on Startup, Freezing and Performance issues on PC

Step 1) Run Genshin Impact as an administrator and disable full screen optimization
Step 2) Laptop users with dual graphics card run Genshin Impact on dedicated graphics
Step 3) Set the priority to high in task manager
Step 4) Try Windowed mode with 720p resolution, press Shift while launching Genshin Impact
Step 5) Do a clean installation of graphics drivers
Step 6) Lower down graphics setting and lock FPS at 30
Step 7) Allow Genshin Impact exe to your antivirus program and controlled folder access
Step 8) Run DXSETUP.exe as an administrator
Step 11) Perform clean boot, close all the overlay, overclocking and background application.
Step 12) Update the system BIOS
Step 13) Launch Valorant first and then try launching Genshin Impact
Step 14) Uninstall and reinstall Genshin Impact

[tobyzhang]

This has got to be one of the most comprehensive "how to fix it" tutorial on the internet. You really went extra miles for this sir. This video deserves all the likes from Genshin Impact fans!

[mavi]

Has anyone encounter the monitor being turned off just for a few minutes playing the game but computer was still on and can still hear the sounds?

[jaspermagick]

My problem is it always crashes during the start up screen, sometimes after pressing launch it’ll crash within 10 seconds. I’ve followed these instructions but it keeps crashing. Can anyone help me?

[aliaa.]

Thanks! I searched up so many tutorials to fix my game, but this was the only one that worked.

[dubmoney]

THANK YOU SO MUCH 😩😭😭😭 I spent eight hours looking for a solution, lost sleep over this. I made the graphics too high and the game couldn’t work anymore. All I needed was at least a way to get past the start screen so I could turn it down immediately before it crashed again. The first solution fixed it within seconds, a true refined professional ✋🏾🤚🏾✋🏾🤚🏾

Edit: a lot of you are saying that you were going through the same issues and I should probably mention that later on the game did start to crash again but I followed the video through until I got to this part 4:20 and downloaded the intel link which helped. Try checking that out if the first step doesn’t do it for you! 😊

[setsu_u]

I've tried lots of tutorials to fix lags and freezes in Genshin but this one is what really fixed it!!!! Thank you so much for this vid!!!

[EmperorAceisveryepic]

This dude is a legend, Can't thanks him enough!
My game have been running smoothly with all those tips he give us.

[simonetravassos]

Thank you so much for sharing these tips! They really helped me adjust the settings for my game. I am forever grateful :)

[gusfffscyfg]

omg i've only done the first step and the game started perfectly!!yes i needed to lower the graphics just a tiny bit but it's fine, i can also go to domains and teleport which i couldn't do earlier because it used to crash. maybe it's just luck this time but if it works like this tomorrow i'll cry happy tears, thank you so much!!

[bstertster]

Thank you for the tips! I sadly had to go all the way to step 14, but at least the game is running now. Hoping to get a better laptop someday in the future so that I don't have to sacrifice the quality that much and enjoy the game in its fullest potential :))

[uzislime]

Thank you so much for making this video I finally get to play Genshin after trying for weeks

[omarmalak]

I played the game normally for the past 3 months why did it crash now? It says not responding after I get into the door at the beginning..

[cerealkl]

I was playing the game and I changed the graphics to high and then my screen was frozen but I could hear the music but after I tried to open genshin impact again the screen freezes in the start

[FayLutherin]

OMG thank you so much! I have been trying for forever! Guys if it's not working for you cuz you turned the graphics all th way up click launch while holding shift and change the graphics all the way down and then to simple and make sure the game is windowed, once you get in the game it will be very laggy and take a lot of patience but that should give you enough time to change the graphics back down to low.

[oon]

Im able to play for longer, but it still crashed. Thank you tho

[syz]

omg tysm i was afraid i wouldn't be able to play genshin impact anymore

[kiki_strawberry]

The first Time someone finally explain it so GOOD like I can finally play Genshin impact ty!

[HatsuneMiku]

After the seconds step my game worked amazingly! I even was able to up the graphics a little bit, thank you so much I’m so happy!!!! <333

[NguyenGiang-jiou]

help me pleaseee!!! I keep playing genshin impact for a long time and it often freezes randomly and the screen automatically enters power saving mode so what should I do?

[__dabi__]

Thank you so much for this video man! I really had a lot of problems and thank to you i have no more problems!