Why AI Needs Emotion Awareness and Empathy

Gridpsace's Voice Team Program Manager Phoebe Piercy discusses Grace's new AI emotion systems and answers questions about what an AI emotional system does.

0:00 - 0:30 Intro
0:30 - 1:18 What does emotion recognition mean?
1:18 - 1:50 Does emotion recognition focus more on what people say or tone of voice?
1:50 - 3:23 Why is it valuable for Grace to track her emotional state?
3:23 - 4:05 If Gridspace models were to look for sarcasm, would it rely more on transcript or tone?
4:05 - 4:11 Dog
4:11 - 4:21
4:21 Why Artificial Emotional Intelligence is important

#virtualagent #machinelearning #artificialintelligence #voicebot

[justinkirkman]

Neat, I was originally thinking it would be the sentiment of the words, not the emotional tone. Pretty neat!