How to fit frames and influence people

This video about effective dispensing follows a patient journey, from entering the practice to ordering spectacles. Sally Bates shows practitioners how to instill confidence, interpret the patient's needs and wants and how to turn these in to the best recommendation. We look at how neuro-linguistic programming can be used to enhance patient understanding. We discover how to match frame colour and style to faces and Ms Bates demonstrates how to take frame measurements, including dispensing a bespoke frame.

0:31 Intro
0:54 Welcoming the patient
4:16 Creating a lasting impression
7:17 NLP and the patient
9:55 Choosing frame colour and style
16:34 Fitting varifocals
22:15 Measuring the patient
23:26 Adjusting the frame
25:19 Recommending and demonstrating lenses
27:43 Occupational lenses
30:45 Making recommendations
32:00 Tints
35:16 Dispensing a bespoke frame
42:29 The farewell

[rhaebeam]

you are the most caring and precise eyeglass lady ever!! thank you!

[Q.]

Instead of me as a glass wearer watching this, every optician should watch this.

[RadioWheelies]

I’ve been wearing glasses/spectacles for 32 years and I’ve never had anyone take that much time to find me a nice pair of glasses. Cool video for sure …thanks

[phototristan]

I really wish more opticians would follow the advice here and not just try to sell based on fashion, selling the most expensive frames and thinnest lenses by default. This unfortunately is the norm, and not always the best for the patient.

[ssylweczka]

This video is so helpful! Thank you Sally! So glad I came across it😍

[Hapagurl]

Excellent instruction and knowledge. Thank you

[WAhmed-giqd]

Very excellent presentation spot on I wish every one must visit ur shop and expertise 😉

[maderianjohnson]

I really 👍 liked those blue & gold eye 👓 glaseses on that client, they really fit her face nice nicely & they were very stylish & they also made her look younger! 😃

[ThaBeatHunter]

What a great video, perfectly put together and very easy to understand.

I work for the largest opticians in the UK, where is this impressive opticians and how do I get a job working with this incredible woman

[yvetteneal]

So far the optometry information is so helpful.

[jianlisheckell]

Thank you very much! I did learned a lot from this Video.

[keciameecia]

This is a very informative video. Because my eye doctor does talk to me like you were in the video

[ItachiAli]

Thanks for producing this informative guide
It really helps me in my dispensing :)

[KoryBotelho]

Did you make that trial frame set with clip on adds and a spectacle frame? Referencing the kit you use at the 30 min mark. Can you reference where to buy it? Thank you for the great video

[bizzibaby]

Where do you buy your optical calipers? The supplier I use for tools doesn't have anything near that comprehensive.

[bertiepimplebum]

I'm looking for two-pair of new specs. I've £500., to spend, with an NHS Voucher. Previous specs have skin-depth lines on my temples. One of my ears is 8mm lower than the other. I've never experienced spectacle fitting as shown in this video anywhere. I usually have varifocals with many
additions.
Purchasing specs online is OUT!
Thank you, Sally Bates and Optometry Today for this truly excellent video.

[ebrahimwaheed]

Wow that is Really Great Training Material For all optician thank You so Much

[keciameecia]

Hello, I was just wondering what shape of frees should I get for my glasses. Because I have high cheek bones. I have a small bridge nose. Can you please help me w/ picking out my frames. I'm going to the eye doctor soon

[uiiojjnmkki]

I’m interested in become an optician. What other videos can you recommend.

[keciameecia]

Hi I was wondering what kind of glasses should I get? I have a circle face w/ highcheeks. My husband says for me not to get ones that sit on my cheekbones. Because they make me look old. I'm going to my eye doctor appt soon. Your help would be greatly appreciated. Thank you