How I Learnt To Say 'I'm Sorry'

Apologising can be terrifying because it’s often associated with vulnerability, weakness, and incompetence.

What makes a great apology? How should we reframe our fear over reaching out to say “Sorry”?

Here’s how Human Connection Specialist, Simone Heng, learnt the importance and strength of apologising.

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Simone Heng is a human connection specialist and former international broadcaster for Virgin Radio Dubai, HBO Asia, and CNBC, among others. She is one of the youngest accredited certified speaking professionals in the world. With over 20 years of experience around the globe as a communicator on-air, on stage, and one-on-one, connection has always been her life’s work.

As a speaker, Simone inspires people to connect in a world thirsty for connection. She has spoken to audiences of thousands and for clients that include Facebook/Meta, Google, Lucasfilm, Adobe, UBS, Salesforce, SAP, TEDx, SXSW and The United Nations. Simone and her work have been featured in Forbes, Vogue, Elle, South China Morning Post, CNN, and many more.

Simone’s debut book on human connection, “Secret Pandemic: The Search for Connection in a Lonely World” is a Singaporean bestseller as well as an Amazon US Number 1 best-seller in the Social Science Reference category.

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