Milwaukee Power Tool Warranty

Is the Milwaukee 5 year Power Tool warranty repair service a scam? We share the proceess we went through with Milwaukee Tool when our M18 rear handle circular saw using the M18 REDLITHIUM HIGH OUTPUT HD12.0 Battery Pack whouldn't cut wood. Remeber not all eService Tool Repair will be covered at no cost, and VCG Construction wanted to share what you can expect from Milwaukee when your power tools are sent in for service.

#milwaukeetools #service #VCG Construction

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[inlinesix]

I love Milwaukee’s customer service. Just sent a grease gun in and got it back within a week and half. Also sent in a 12ah battery that was a 1yr out of warranty and they sent me a new one for free under a “Good Faith” replacement.

[steffendetrick]

I’ve never had to pay to have a tool repaired through the E service. We use Milwaukee at work. We are a national/international government contractor so we have a lot of tools. Milwaukee has alway honored the warranty. More than half the time they just send just a new tool. Overall, I really like Milwaukee, I can sometimes be frustrated with them but I have to say their warranty really is top notch. As far as potentially charging to fix your tool, that’s obviously if they determine the damage was done from neglect or user error.

[Dead_Oak_Crafts]

I just sent a battery back to milwaukee 2 weeks ago. From me shipping it to them, then they replaced it with no charge to me, and it getting back to me was 8 days. Love this level of customer service and warranty.

[TheKingOfInappropriateComments]

Every time I ever sent in an M18 tool to MW, even if it's out of warranty, they have sent me a brand new one. Read that again. Every time I ever sent in an M18 tool to MW, even if it's out of warranty, they have sent me a brand new one. I was told that the e-service center in Greenwood MS doesn't actually repair stuff, they just send replacements. So I'm surprised they they actually repaired yours. And my experience has been the same on not getting any sort of notification what they're doing when they send you something. It's like they want it to be a surprise. I've got a couple of items in there right not so I don't want to hex it but fingers crossed. That's why I keep buying MW, because they take care of customers without the hassle. That's not going to happen with Harbor Freight tools. It's different than it used to be years ago with the corded tools. Those you send in on your dime, they repair parts and send you a bill.

[chrishoward]

Love this video, id like to see more on tool brands ease of warranty use. Nothing beats walking into a brick and mortar for a direct replacement and not being down a tool for an unspecified amount of time. But this information is very important

[just_mething_around]

Had a couple cells in a dewalt 6AH XR battery go bad. Dewalt asked me for some info off the battery and sent me a new. Didn't even ask for the broken one.

[johnmaranuk]

Hi Vince, @vcgconstruction
Remember past video i was telling you about my M18 Hammer drill took a dump.
Well i took it into my local Milwaukee store. They sent it out, and i got it back very quick as well. It needed rotor, trigger, and sone kinda electronics.
They fixed it, sent it back. Its like new again! 👍💪
Milwaukee tools top notch service, thats for sure!
Cheers from NEPA

[traintools]

Never had problem getting warranty work done, I've always took it to the dealer I bought it through and they sent it in for me, just keep your receipts incase number on tool (manufacturer date)gets rubbed of the tools, plus there's usually several months difference between date manufactured and date bought.

[Creechness]

They’ve been very generous to me. I had an impact fail for the same reason twice after being repaired. They sent me a brand new one

[meagaindave]

Yo Vince! *how ya dern?* As you may know, every single m18 tool i have has been sent off for warranty work to be done through their e service. No issues whatsoever. In fact, they've sent me a brand new replacement more than half the time. Warranty=awesome
Tool endurance= meh
Take care and God bless! 😁👍✌️

[porkchop]

The main tool I've had problems with from milwaukee is my circ saw. Think 3 times it's been back to the shop, it was broken when I bought it. Its working now and done alot of work this last 12 months with no issue but it's been a massive headache before hand.

[markknister]

Glad to see Milwaukee stood behind this one.

[IndianaDiy]

Great to hear Milwaukee lives up to their warranty!

[djmidnightwolf]

Zipper broke on my tech backpack. Called and found out it has lifetime warranty. Got a new one sent to me quickly. Didn't require anything shipped to them. Just product number. Had a hole saw arbor and saw get fused. One call and got both. They are the easiest to work with. Well Pit Boss was just as easy with my pellet grill.

[rusty-Shackleford]

makita service center in store great same week got my radio fix and my drywall gun all under warranty no receipt

[ckongk]

I said the same thing about how nice the shipping box was than the one I sent. Lol. I just sent my brad nailer that was jamming frequently and got it back in a week. Two months from the warranty ending. They put the 7 brad nails that was left in the cartridge in a gallon ziplock. So far so good! Easy e-service and fast turnaround. As for batteries, they always just send a replacement.

[OUTILSCLIPSQC]

Milwaukee is great and so is this channel

[FredD]

Did you mark your saws somehow so you know that you got your saw back?
Six years ago I had my M 18 hammer drill, fail the chuck was bad…. Milwaukee had me take it to the local Milwaukee repair in town and I got my drill back the very next day and then after that I had two other chucks put on it And after that, they just gave me a brand new drill

[sparx]

The Bosch warranty is highly regarded in the United Kingdom. In the event of a warranty claim, Bosch provides exceptional customer service. They will arrange for a courier to collect the tool from your job site or home and return it promptly after repairs, all free of charge. That's why all my tools are bosch

[reddbeard]

Go Vince!

My Rear Handle saw blade wobbles.
I don't know why the Diablo blade wobbles, and then starts going off line! Doesn't cut straight with the rip guide.

Any suggestions or I should just take it in.

E-Service IS Great!