Jay Leno on Why He Refuses to Buy a Ferrari

Clip from Cars and Culture #6 - Jay Leno

A conversation with comedy legend and car enthusiast Jay Leno.

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[FingerBrokenBranches]

I agree, that's exactly why I chose my civic hatchback over the Ferrari FF.

[joe]

Just remember this: Ferrari's legendary "customer service" is why Lamborghini exists!

[Nothanksjustlooking]

I feel for him. I was on the fence myself. Finally opted for a 2001 Buick century with 152000 miles on it. Zero to sixty in just under September.

[jjman]

Good for Jay for standing up to principals. I loved his Ford GT story. When the Ford GT came out in 2004, a Ford dealer called Jay to see if he was interested because they had one in stock. Jay asked him what the price was and the dealer quoted DOUBLE the sticker price. Jay then asked him if he reads the Ford dealer newsletters and the dealer asked why. Jay then said he would have known that he bought the first Ford GT released for sale and at the sticker price. LOL

[jemand]

Imagine selling Jay Leno a Mclaren, knowing perfectly well that money is not a consideration for him, being asked to put in 20k brakes and trying to convince him to save the money.
That's what I call trustworthy.

[jayjuggrnaut]

I think it's heartwarming to hear that Ferrari treats all their customers, rich and uber-rich, the same. Which is to say, like crap.

[ngtatsang]

The dominatrix reference is golden and so clearly portrays the situation

[gmartin]

I never would have guessed in 100 years that Jay didn’t own a Ferrari.

[henrychubbs]

Jay's comparison of a Ferrari dealer to a dominatrix was priceless.

[jtsamuron]

Ferrari to normal customers: "You're not good enough to buy this car."
Leno to Ferrari: "You're not good enough to sell me this car."

[ItspronouncedAaron]

Jay is a national treasure. Such a cool guy. He’s one of us.

[ronyeahright]

This is why everyone, especially in the car community, loves Jay Leno. He's just a normal guy. Yeah, he's rich, but he's one of us.

[kaneholmes]

I walked into a Porsche dealership a few years ago with my little cousin (he was 6 at the time) as he wanted to see the cars up close.

Felt a bit nerve wracking walking into a dealership knowing full well that I couldn't afford a damn thing in there, even their "cheap" merchandise was outta reach.

I asked my cousin to stay close and not touch anything but was immediately irrupted by the sales manager that encouraged him to go over, sit in whatever car he wanted, and even sat in the passenger seat beside him (in the driver's seat) encouraging him to day dream that he was driving the car. All the while I was offered a cup of tea and biscuits free of charge.

My little cousin was given a Porsche 2018 brochure and memories he'll most likely never forget. We were there for a good hour whilst my little cousin was going from car to car pretending he owned the lot, even got shown the spec room, getting to spec his own GT3.

When I asked why they'd gone through all this effort after explaining many times that I couldn't afford anything, I was reassured that everything was okay and then told by the sales manager before leaving that just because I can't afford to buy a Porsche it doesn't mean that my little cousin won't be able to when he grows up. They wanted to create a good first impression and they certainly did that.

I love Ferrari but I honestly can't see something like that happening

[karlisrubenis]

The fact that Jay brings up "needing to buy two Mondials" means he's had this in his head for over 30 years.

[mick]

Enzo actually said that he didn't want to sell street cars that says it all

[Porterfield]

Instead of spending $250, 000+ on a Ferrari, invest that money wisely. Seek advice on investment opportunities that will grow your wealth over time. Luxuries can wait; financial security can't!

[ij]

Goes to show how important customer service still is no matter how good your product is.

[nkyryry]

The biggest surprise in this was that Mclaren made him pay sticker. And then actually gave him sound advice. Treated him fairly. Guys like Jay don’t forget that.

[Brucelmighty]

It’s motivating to see a man stand by his principles and set a high standard. A rare breed in the 21st century

[edroper]

Jay is “spot on” with his comments on difficulty in working with Ferrari. I had same problems in Houston, I comment on their “comments” site, and was asked by them to remove my comments. A couple of my neighbors have complained about their service with the dealer too. I ended up buying a new 488 GTB in 2019 from Oregon and it was a great experience. A shame they are not more easy to deal with. And if Jay Leno says he is not a fan of the process…then the process needs to be looked at - but of course they won’t…