Apple vs Samsung Customer Service Battle!

Did ANYONE expect it to take as long as it did? 😂
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[Mrwhosetheboss]

brb just heading to the local repair shop down the corner 😅

[sonicthefraghog]

I called Samsung support this week. I told the guy his speech was muffled/low quality and it was hard to understand him. He said I was the only customer who said this and everyone else was fine. Glad to see that every Samsung rep Arun spoke to was also indecipherable. Small things like that matter - it made the whole experience much more frustrating.

[MrUnknownXD]

As a brokie myself, the amount of pain that coursed through my veins when he shattered both the phones just within 10 seconds is absolutely immeasurable.

[LozilNoronha]

I would love to see more reviewers doing stuff like this, It actually showcases what companies are doing wrong, Also helps consumers identify who is doing better.

[BigSwifter]

For clarifcation: Apple devices are sent to a Warehouse in Leicester and typically repaired the day they are received as they have a day to day turn around. The only time it takes longer is if they have to requote you for additional damage. It's very fast-paced considering the 100's of devices that get sent everyday

[garry]

That physically hurt me inside watching Arun purposefully impale those new phones with a pen.

[logrotno]

This why right to repair is soo important. A independent repair shop would have been much cheaper and faster

[keepitsimpletech]

I used to work in the industry in Australia, Samsung was notorious for being one of the worst companies to deal with when needing to get a device repaired. They'd make simple mistakes and try to pass the blame. They were the slowest out of all the manufacturers and were horrible to deal with. Apple was always expensive and a pain in the amount of detail they'd want but would get the devices back to us the quickest. This shows me that nothing has changed in all those years.

[ninjamaster]

The fact that Arun still looked at the phone’s box even though he knew perfectly well which model it was 😂

[Marenthyu]

I've only had the joy of getting a repair from Google so far - their process was entirely online, so no call needed and absolutely smooth. They sent a box, it arrived next day (or so), within a week i had it back in a "Hello again!" Box. That little touch of "Hello again!" had me absolutely smiling.

Flawless, no complaints. Minimizing the direct human interaction (calls) definitely helped. (Note that even if it was for a company, it would have been the same procedure as an individual.)

[nivinhanna]

I'm a Sammy owner and I find it shameful how badly they handled this. Sadly, my own experiences in the past were the same. Luckily my S22 Ultra has been solid to date.

[drmohammedalmasri]

We would like to see just the same idea with Xiaomi, Google and other companies. This seems for us a really fun idea, thanks!

[zurgmuckerberg]

2:36 the way she said "device" feels familiar. 😂

[amaljoe]

This is why having the right to repair matters. We can get it fixed faster and cheaper from somewhere else

[misslia]

Please do this with other brands! It would be interesting to see the different customer service experience.

[brokenphones]

Interesting video. Should have had the 'corner shop' option included so a direct comparison could be made with their repair quality versus the big guys.

[Tejaskaushikop]

When he broke those flagship phones, i literally got pain in my kidneys😂😂

[gold_hampter]

I think fans will have a field day if Arun ever forgets to rickroll us 😂😂

[ZOCCOK]

This is the reason why I always go to the repair shops/service centers personally to deposit and collect the phone.
Much easier to explain the problem, and much, much quicker repair times (Sometimes they just ask you to wait and repair your phone and give it back to you within 30 minutes).
I have dealt with Samsung, Mi, and Micromax, for cracked screens, busted camera, etc. and as long as you physically go to their service centers, you are golden.

[rrennnerr]

Apple’s repair system seems to fall under the phrase: “In order to maintain the quality and efficiency of our process, we are unable to lower our price.”