How To De Escalate Conflict FAST

Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subscribe to our newsletter and attend one of our live events. See you there!

===============================================================

Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1

About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.

Connect with The Black Swan Group

Connect with Chris

Thanks for watching!

[BLACKMONGOOSE]

The vet replies, “ OK. I’m gonna kick your ass…”Chris.”😂😂😂

[Vikingen]

I used to work as a bouncer here in Scandinavia, and I learned very quickly, that if you spend 5-10 min with an angry person, you can avoid 95% of conflicts. People usually have a reason to be angry, but they dont know how to handle that feeling. Help them. Listen.

[ljslw]

I owned a beer joint in Texas. I learned to recognize who was looking to start a fight the moment they walked in the door. I’d greet them with a smile and a beer. Then I’d confide in them by quietly saying “Are you from TABC? I got word they are supposed to do a surprise inspection tonight?” Before they finish their beer they leave. Worked every time.

[mancerayder]

Worked as a bartender for years. Learning peoples names increased my tips significantly.

[jammasterjay]

I walked into a bar with jumper cables around my neck. Bartender immediately says “hey, don’t try starting anything”

[markwollin]

Chris Voss.. Never Split the Difference, excellent book.

[davidkozin]

I watched his Masterclass with a very intelligent and sophisticated person, I literally tried one of the techniques he provided on her just 30 minutes after watching the episode featuring the technique and first, I couldn’t believe how well it started working, and after she agreed. After I commented, “Wow, it worked!” She couldn’t believe she fell for it after we just watched all about the technique together. The practical use for business negotiations and in life that he offers is priceless.

[magdabadrena]

I have a friend that was carjacked and her boyfriend was with her. The two men took them off road and separated them. One guy was walking away with her into the woods and she started talking to him. She said her name, talked about her life and asked him not to kill her. Well he raped her and as he left her he said that he was going to kill her and had decided not to. She told me she knew she was going to be raped. And she didn’t want to die.
To this day I am still in awe of her calm demeanor. The two guys were never caught but she survived. She and her boyfriend married, had babies and to this date are still together. This happened more than 40 years ago.

[xbhendrix]

very valuable content here, our society needs much practice with communication.

[freeshipping]

This guy is so dam on point. Basically a robot in flesh? So good at his skill, it's so impressive to hear him speak. Everything is packed with life changing information.

[forensicbadassprofiling]

A guy walks into a bar with three hostage negotiators....
No joke.
Chris ur a badass.

[merlinnwolffe]

There is no such thing as a "former vet", from war or peacetime. A person is a veteran FOR LIFE. Nothing can change this simple fact.

[bjohnston]

I think its great that when a guy makes a speech, pretty much every story he tells, no matter how improbable, turns out perfectly and with him as the hero

[dymelle_]

I'm a vet and I've been that guy sitting alone at the bar plenty times.

[clindsell]

this is honestly the best advice for anxiety too. introducing yourself puts you in control of the situation.

[marlenereed]

True.. once names are involved, the atmosphere changes, becomes more personal.. there's more contact..

[FATMAN]

Smooth talker he should be a hostage negotiater

[kashsingh]

Was in London. I’m a big guy and I stand out. Drunk bumb looking guy comes up to me wants to pick a fight. I grab him and give him a hug we hugged as long as he needed and broke down crying. He was an alcoholic and I told him it was gonna be ok. We talked about sobriety I an implored him to go to AA. I hope he went and got clean.

[asdfghjkl]

Three hostage negotiator walk into a bar

[michael.schuler]

I've found that if you must work together with someone who starts off with an unwarranted adversarial attitude, it can be disarming if you right away use the editorial "we" in discussing the situation...