How to set up your Sky Broadband Hub - Sky Help

Set up your Sky Broadband hub effortlessly with our comprehensive guide.

Ensure your broadband is activated by midnight on the specified day on your hub packaging. Start by locating your master phone socket, usually at the front of your house with a BT Openreach or G.Fast logo. Unplug any existing connections. Identify the label color on the back of your hub: use the black cable for gray labels, connecting the white end to your socket and the purple end to your hub. For black labels, if your socket has two ports, use the black cable; for one port, use the gray cable. Connect your phone to the hub's phone socket, plug in the power cable, and turn on your hub. Wait for the power, internet, and WiFi lights to turn green, which may take up to five minutes. Always leave your hub on overnight for updates and optimal performance. Remember, turning off your hub will disable your phone service. Your username and password are located on the back of the hub..

Watch now and enjoy your Sky Broadband hassle-free.

[laurenw]

Hi, We want to join Sky broadband, however we don't have a working BT master phone socket. Can we still get Sky wifi without the BT socket? What can we do? Thanks in advance :-)

[franoloughlin]

Same thing in Ireland. These sky engineers, don't really work for sky. We were waiting for new fibre cable installation, it came, well the grumpy polak. When he was finished he asked for the new modem, but alas it hadn't been delivered, so my elderly aunty has no interest since monday morning. Her alarm if she has an accident is not connected up the internet, and if that happens I will be sueing sky on her behalf.

[shaynacameron]

Ive set it up (without the land-line) but it keeps asking for authentication

[labonytabassum]

Hello
Yesterday I received my sky box.but
In my house don’t have this socket.what can I do now please let me know

[FTWV]

Is it normal to get over 300mbps even tho we are paying for the cheapest plan?

[ebukachinedu]

I just got my hub, and it came with the yellow cable only. My label is black and and my socket has only one hole.

[robertlong]

Video at 0.47 show plug going into the bottom socket. Should be top.

[tyre]

Does not work use less been sitting down waiting for 2 hours waiting for 1 game to load rather use post office WiFi at this point