Is Wise Safe & Secure? (2024)

In this video, we explain the safety and security aspects at Wise in details. You will get to know about regulators, in-house teams, safeguarding, and more.

00:00 Let's take a look at some numbers
00:46 Regulators
01:18 Sticking to the rules
1:34 In-house security team
1:47 Money protection
3:27 2-step verification
3:46 Anti-fraud & support teams

[panosliakos]

Hi there! Just a couple of questions:
a) Actually, if I use your services, that means that I'll have to pay double commission, right? Once at my Bank (because I transfer my money to you) and once at you (because you'll transfer my money in another, foreign bank). Am I right?
b) I have a limit from my Bank - and, furthermore, from my country: I can send, the most, 12, 500 euro, at every transaction. So, it will take me, say, for instance, 8 transactions to send 100, 000 euro. No matter if I send that amount of money to you or to a foreign bank. Is that so?
c) I'm from Europe (Schengen country) and I live in Thailand; as you realize I cannot travel and personally appear at my Bank. What can we do in that case?
Thank you in advance

[Whistledown]

How does 2 factor authentication work if I were to change my phone sim to a local sim whilst travelling overseas.

[yurisucupira]

02:10 Correct: banks lend their customers' money to borrowers, and in return these borrowers pay interest to such banks. 02:53 Public bonds are loans, too: Wise lends customers' money to governments (through public bonds), and in return these governments pay interest to Wise (usually when such bonds are liquidated). It's a good strategy but I don't think it's ok to state that Wise doesn't loan customers' money.

[donfranko_dfbooking]

Hi wise. I’m a foreigner in china where public documents are in Chinese not in English. I have not been able to verify my account for long time now. I have some money in my wise account. What can I do?

[Kbarros]

I’m struggling on the safety of my app, I can’t find a place where I can put Face ID to lock the app when I log off!

[stevve]

HI wise Team, If I do open a spanish or austrian...EU related business account withyou and send lets say 150k to that acount and swap it to USD to keep it there as USD for savings - where are the USD be hold and how safe is that really? Thank you

[mxlan]

If the card finally delivered to me, i need to pay for the card or is it free?

[TraderRexman]

I mistakenly Inputted wrong BANK and Routing number and I would love to cancel and correct the transaction

[sirta.]

I am still waiting for a card to be provided in Algeria 🙂

[salianishaikh]

How can I protect my Wise account from scammers?

[toqeer_taqi]

Initially back in 2022 early... You guys were allowing Pakistani people to create accounts.. now they can't make account.. i luckily made ACC now it's working..but there are so many restrictions.. like i can't order card.. neither virtual card.. that's not good

[Yeahhhotc]

Hello dear Wise, I’m from Serbia can I use wise in Serbia, and have wise business visa card normally?

[riezan]

You claimed that you're "working hard" to make WISE card available in Indonesia since Dec 2019 when I registered business account. Now it's almost 2024, and yet WISE debit card is still NOT available here (4 years!!!). Strangly, you will get the card if you're in Singapore and Malaysia. I don't understand why and what's the problem.

[weifeiisplaying]

Hi, May I know what can I do IF I’ve been scammed when buying through online? Will the support team help with the situation just like PayPal does protect buyers through goods and service payment method?

[foshigurro]

Hello, Wise asks me for a document to prove income, but I am a self-employed person. I work only on my computer from home. I cannot obtain the document. What is the solution?

[israrulhaq]

Bro do something for Pakistan as there is no option for business account for Pakistani users. Its totally unfair that so many people are not able to utilise the wise

[revernestnkwenti]

Hello WISE, i really enjoy your video, i created a wise account sometime back and was ask for a bank statement and pay slip of which i uploaded, but my account was disable. can you please help