What's the Difference Between the Root Cause and a Contributing Factor?

Have you ever tried to define _the_ one root cause, but then get hung up deciding which is the true cause and which are contributing factors? Using the fire triangle as an example, ThinkReliability instructor, Aaron Cross, shows why every cause is important in an incident investigation.

Getting to the entire system of causes helps increase solution options to prevent the recurrence of issues.

[kpogatchnik]

Great video. This information is extremely underrated.