Email and MS Teams from an information architecture perspective with James Lappin

We are seeing the diversification and expansion of messaging channels
the rise of MS Teams (which is primarily a messaging tool) and its move into the document management and collaboration space
the embedding of email systems within cloud suites, and a consequent breaking down of the barriers between email systems and other applications
the use by machine learning within cloud suites such as Microsoft 365 of communication patterns noticed in email and other messaging systems to inform search results ranking and recommendations.
This talk explores what strategies towards email will best enable information professionals to make a positive contribution to how messages are managed, protected and exploite