Call Queue Routing Options with Microsoft Teams Phone System

Your company needs to upgrade your phone system, and Microsoft Teams Phone is something you’re considering. But today your company has a call queue, for calls coming in on the main line. And it routes a specific way. Can Teams Phone route calls the same way?

In this video, I will be going over the 4 ways to route calls in Teams Phone call queues.

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Video Chapters
00:00 Can Teams Phone emulate your current call routing?
01:09 1. Attendant routing
01:30 2. Serial Routing
01:52 3. Round Robin
02:15 4. Longest Idle
02:27 Other questions you may have
02:46 Reach out and contact me on the best business phone system provider
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About me (Mike) & AeroCom:

My name is Mike Smith, and I founded AeroCom, Inc. in 2003. Since then, AeroCom has grown to become one of the largest and longest-standing business telecom and cloud sales partners in the U.S. I've helped thousands of IT departments make better technology decisions in a fraction of the time, and I'm excited to do the same for your organization.

Services:
- Technology design and optimization
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Areas of Expertise:
- Cloud Phone Systems
- Cloud Call/Contact Center Software
- Cloud Infrastructure & Storage
- Cybersecurity as a Service
- SD-WAN and SASE
- Business Internet Access

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