20 Damn Good Empathy Phrases for Customer Service

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[stephen]

You know when a customer is coming at you sometimes you just choke but if you have phrases like this in your tool box, it can definitely deescalate a tough situation. The customer feels they've gotten through to someone that understands the problem and you feel like you have done a great job. Its a WIN WIN situation.

[witchothewood]

I am building an Empathy Workshop for our call center agents, and this is one of the best videos I've seen. You REALLY get what empathy is. So many other videos offer statements like "I can help with that", and that's not empathy! Thank you so much, these are beautiful!

[darleyguti]

I can't find the words to thank you for all the help you give us.

[RenaGoodrich]

Excellent post!!! Good job Myra. you are indeed Golden!

[brittny_plyz]

Today, at 2pm is my post assessment for communication skills training and this is going to save me from failing. Thank you

[netgain]

I was move in the Escalation calls, Thank you for this helpful Emphaty statement

[kristinesarmiento]

Your videos are Golden! Super helpful when dealing with complex situations, thank you!

[kingbrothers]

Thank You for this one. GREAT CONTENT!!!! I’m a senior level rep and all I get is frustrated, fed up, upset customers. Ive always felt I had a problem with empathizing with the customer. I’m gonna try to use some of these today.

[Highway]

This is so refreshing and satisfying, I'm happy to be working in a call center again, so I need to restock and arm my self with these empathy statements again.

[trickster]

thank you so much for this Myra! This is literally helpful for me as a call center in BPO. You deserve my subscription

[selinakishna]

Thank you I needed this ...Its hard enough working In customer service and taking many calls per an 8 hour shift ... great ideas for empathizing

[justjee]

Hi Myra, I wish to thank you for creating this channel. I'm now an Operational Trainer- Customer Operations because of your channel. It was my first time to be in a complaints department as an agent/advisor but because of your lessons/tips, I've survived with flying colors! I even went back to your first video in April 2007 because I find your videos really helpful. Please keep up the good work and do not be tired to share your skills. I wish you all the best and success to your channel. I will definitely share this to my trainees too. Stay safe and bless ya!

[beranquetv]

Thanks for this Myra, as i need this as a newbie in customer service industry.
Subscribed and Looking forward for more helpful videos.

[janinekateantrone]

Thank you so much myra for making a video about this and to the one who suggest this topic. My supervisor always tells me that i lack empathy and i'm just good in the process but today i'll keep in mind every thing you have discussed in my phone calls when i get back to work this monday. Thanks again. 😊

[niciodatafarafes]

Hey Myra, I am a complete newbie on customer service, last week of training, gonna take calls all on my own soon and my calls improved drasticly after watching your videos, I think you re name is Golden because you are a gold mine of knowlage, KEEP UP THE GOOD WORK! 😀

[maeganv]

Thank you so much Myra!! I am always going back to ur videos for me to learn moreee 😍

[loyaltyrd]

I got 3 days taking training this gonna help a lots 🎉🎉

[sergiobltp]

Thanks for the homework my boss gave me with this video

[dianevinas]

i badly need this coz im not emphatetic person, thankyou for this ♥️

[nothingbutnet-]

Hi Myra these emphatize statements are so helpful. Thank you so much., hoping to hear more about new topics like how to get the perfect accent that American people want to hear, since i'm still on my native accent while taking calls..