Understanding Conflict at Work

Conflict in the workplace leads to lower morale, lower productivity and can often result in extended absence from work, and potential costly litigation. The cost of workplace conflict in the U.K. alone is estimated to be £28.5m, which includes the costs of resignations and replacing employees, the costs of disciplinary dismissal and the costs of sickness absenteeism.
Managing conflict at work is an essential skill for all managers, and this will involve first, understanding the symptoms of workplace conflict, the causes of conflicts and the impact of conflict in the workplace.
View this video lesson to start building the skills to effectively manage and ultimately prevent conflict in the workplace, and enrich your career as a manager.