My Freeze Dryer Stopped Freezing | Part 1 - Troubleshooting the issue

Today we are taking a peek into what it's like to have a problem with your Harvest Right freeze dryer. In the interest of full disclosure Harvest Right did reach out to me after this video was originally published and wanted to make the situation right so they sent me a new Pro Model Large Freeze Dryer as well as some replacement parts and accessories.

I'm not sure how common my problem is so I'd love to hear your thoughts in the comment section but Harvest Right has been made aware of this issue (in case it's an isolated situation) and they have told me that they are actively working on making sure it gets taken care of.

I can say that the New Freeze Dryer that was sent to me (I've had it for 5 months now) has not given me the same issue. Stay tuned for the next chapter.....

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Eric

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[stormagorist]

Thank you for the info! I cannot imagine ever ordering a Harvest Right now given your personal experience with the lack of customer service. I own a small business and I know that CS is everything..

[jean-marclavoie]

Wow ! quelles patience et persévérance de votre part, Bravo ! J'ai appris.
Votre chaine sur Youtube est remarquable, un 2e bravo. Merci.

[donbutler]

Hello, just started to watch your video. Don’t know about you but I’m not happy with my Harvest right FD. Just noticed mine last week doing the same thing, freezing only the back half or less when I ran a batch of skittles. I’m too familiar with the issue since this is the third time this has happed since I bought it, And yes, I regret buying it. Mine is a large with 5 trays and is a major ordeal to repack and ship back. Just sent in a ticket to Harvest Fresh, interested in hearing what they have to say this time around. Subscribed to your channel and will be watching to see what you went through and how things were handled. Thank you.

[KellyMurphy]

Used to work at electrolux freezer manufacturing plant, low side foam injected is standard practice for freezers. Coils get attached to inside of the freezer via spot welded metal straps, then it's sent into the foamer.

[keithdr_baldy]

Blue Alpine. Best new maker on the market!!! Idaho company. Unreal bang for the buck and such great technology!

[barryc]

Their attempts to deny the tests is annoying. HVAC guy here, vacuum tests are the go to for leak checks. The pressure tests are typically done first and soap used to verify there are no manifold of schrader leaks.
Harvest Right better get their shit together as far as customer service goes because they do have competition now. These kind of reviews will get very expensive very fast for them.

[scott]

Very interesting, did you ever try to look for vacuum leaks because the mt was so high ?

[dumdum]

Hey.... wait a minute! I haven't watched the whole video, but I've been waiting for part 2 of another freeze dryer repair video and this looks like I've seen it before? Love the channel, but something is off here.

[lesdmark]

I don't know how you maintained composure through the testing process. I would have gotten very irritated after I had already figured out what the problem was and wasted a full charge of refrigerant.

[ericfoster]

I truly hate you've had to go through all of that.

[earthfarmer]

We reported leak last year and paid a $45 fee to tech support. Refilled the refrigerant 4 times now and added leak stop and dye - nothing visible on the high side - now they want me to pay $45 again. It seems that we have proven it's a low-side leak. 8 months for us, and really frustrating. Did you have to pay for every phone call appointment?

[frossm]

Note to self: Never buy from these guys...

[Koen_Peters]

Hey I watched Throu G and still have no clue with mine. Tried freeze drying fruit and it won’t freeze. Stays from 21-24. I don’t know if it’s a sensor or wtv. No leaks at all, any helpv

[neal____]

Why did you use R410a when the compressor says R404a?

[Simplehumanglass]

How much 410a toatal did u put in machine

[NameCannotbeblank-li]

Harvest Right is the only company I've ever dealt with who charges the customer to speak with someone from tech support.
Unacceptable customer service.

[JBW]

If I spent thousands on a product and had proven beyond a shadow of a doubt it had a problem and where that problem was and this was the best they could do I'd send it back and ask for a refund

[jorgeaz]

The most common problems I have with freeze dryer is not cooling or not detecting Temperature, especially the temperature. I will swap out the tray rack and still have the problem. Has anybody else have this problem? If you have any solutions, please let me know.

[myckielhaynes]

My new expensive XL doing same crap Harvest Right is not good quality

[MrVinor]

Your first mistake was trusting Harvest right and not your HVAC guy.