IT: IT Support/Helpdesk Interview Questions Part 12

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Timecodes:
0:00 intro
2:41 What steps would you take to resolve a user who tells you their monitor is not working
3:40 If a user calls in saying they cannot connect to certain websites, how would you resolve this issue
4:50 Tell me about your greatest achievements at work or nonwork-related
6:32 Why do you want to work with us
7:04 Can you explain a time when you dealt with an angry caller ?How did you handle it
8:27 You have 2-3 mins left to the end of the shift and you get a ticket that you know will take 45 minutes to work on, what would you do
9:23 Tell me about a time I had to deal with a difficult person
10:48 Where do I see myself in the next 5 years

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[ToxicButHonest]

This is so helpful ! I have a technical screening tomorrow morning for a tier 1 help desk position! My first ever offer since graduating college 2 months ago !

[jade]

I actually would’ve started with check and make sure they’re actually connected to Internet for the unable to reach a website question after Kevs response about seeing if he could go to the site. A lot of times ppl switch between networks or have updates that have been sitting and sometimes that can be a direct reason why they can’t reach a site. Still a valid answer on his part though

[coooldave]

Love your videos man keep up the good work

[laserkei]

Yes! Please do more of these! I have been getting interviews but not able to nail it.

[joshlancon]

These videos are so helpful, I have my final interview tomorrow with the CTO and watching your videos has helped a lot

[sumdood]

Regretting getting my a+. 2 years ago I passed 220-1001 and 1002. I've been applying everywhere, at indeed, trying to network at LinkedIn, and anything else I can think of. I have had zero responses. I even have a friend who is a hiring manager at a popular, growing startup web design app company help me with my resume. It's like employers don't want to pay above minimum wage for someone with only one basic cert.

Still working retail since like 2006 at $16.50/hr.

Maybe I need your course.