Bringing Structure to Chaos

It became quickly clear at NMC that responding to an international health crisis is not business as usual. Thus, NMC activated its Hospital Incident Command Structure during the pandemic, a management system that allows staff to respond to the crisis quickly and efficiently with clear lines of reporting and singular focus. An Incident Command Post was established, a command staff team assembled, and the group worked around the clock for 55 days until the local peak of COVID cases had passed. This segment illustrates a bit about how the Incident Command structure works, and how it served NMC and the community well.

Featuring:

Dr. Kahren Aydinyan
Kristy Cushing, Manager, Rehabilitation Services
Nilda Gonnella-French, Risk & Accreditation Coordinator, Regulatory Affairs
Jamie Pinkham, Manager, Regulatory Affairs
Chris Reinfurt, Emergency Management & Safety Coordinator