MOCK CALL PRACTICE: Healthcare Insurance Customer Service | With Call Handling Tips

MOCK CALL PRACTICE: Healthcare Insurance Customer Service | With Call Handling Tips // In this video, I share healthcare sample call or insurance customer service call with discussion and talking points.

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[ReaNinja]

⭐ This is a scripted call sample that is based on an actual call. The procedures, resolutions, and call flow may or may NOT be applicable to your account. Questions, feedback, and topic suggestions are welcome in the comments section. 😊

[mslanetteify]

Ima customer service rep for a health insurance company- these are the calls I get everyday- the main issue I have is that people think that because you pay for insurance that all services are free. That is a misconception. Next they don’t read what they are receiving. They open the letter and see the amount they may owe. Call us and assume it’s a bill. I have a hard time with empathy, like when to give it at which point in the call to show empathy. I totally agree with your assessment. Also in a call center you will take various calls for different departments. You will be trained for other departments with no increase in pay. So now you will be taking calls for member services, billing calls for consumer and group services, provider calls. This is something they don’t tell you

[marisky]

Been in the authorization intake department before and now at the members services, I could definitely say that your videos helped me tremendously in so many ways from day 1 of my bpo experience in a Healthcare account. Looking for more uploads from you. I'm a fan. Keep on inspiring Rea, you didn't know how thankful I am for having you as my mentor in social media. Kudos!

[ezzerrah]

agreed! I've handled telco acct for 6yrs.. though I am much more familiar with the telco in Ph, but handling telco customers are not that easy. I'm now part of a healthcare acct I'm a newbie here and still in training. I can say that healthcare acct is not an easy acct as well, because we talking about the benefits of members, what should pay during their hospitals/clinic visit, this means that we are talking about "life" here. one wrong move and it will ruin their trust in their insurance company, and there are a lot of process to have it corrected. unlike in telco, if we made mistake, we can just give credit, a free phone, or even upgrade their plan for a month. But i am grateful for this opportunity and exp.

[theadvocate]

I am new in the industry. This week I will start my training. You really helped a lot in giving advice on things to do and not to do as well as on how I should take responsibility for my future actions and behavior.

[chinelopez]

Wish me luck guys! Waiting for my Mock Call!💜

[kraygaming]

Clearly this is a promoter call.. i really liked the way you gave the resolution to his concern. Its direct and easy to understand.. thank you so much for sharing

[Frankie-eftx]

Hi Rea, I just got hired with a health care treatment center to schedule appointments, take patient insurance info etc. The company will officially launch next month. I'm new to this industry having worked as an accountant (AR/AP) for more than 35 yrs. It's kinda funny how I to your website just by chance after my cursor somehow wondered across my desktop screen without me noticing and thought I had actually clicked on the video I was interested in. However, I am glad it turned out the way it did. Love the video so much I immediately subscribed and will be watching more. Keep up the good work!

[Yoongiswife]

Thank you I needed this I’ve been applying for work from home customer service jobs so I’m practicing so I can be prepared when I get employed it’ll be my first time doing a job like this

[xennamaepelaez]

This video is very helpful Ate Rea because I was profiled for a Healthcare Financial Account. I will take note of everything. 💕

[chimpark]

Omg thank you for this. I'm profiled for pioneer healthcare account and Im a newbie. Tomorrow is my mock call assessment. Wish me luck 😭

[hapsineisa]

Been searching for a tips for a while and my luck brought me here ❤️ Thank you for the tips Ms Rea. I just got hired and I am put to health care account. Your video is really a big help.

[danahmb]

Hi rea, im on my 3rd day of training now and later we're going to have the mock calls . I just find it really hard to cope up with my team they are all good 😭 i really feel like i am not doing great but this helps a lot since i was assigned to a healthcare account too. But im still nervous to speak and having panic atracks specially when voicing out opinions. But thanks for creating this channel rea this will help newbies in the industry. ❤️

[somikoleeoquendo]

Im glad to stumble upon your channel. Newbie on healthcare here so I think I might be a regular viewer of your content. God bless!

[aliceinwonderland]

maam please do more mock calls this is very helpful ! :)❤️

[floridalenonato]

I currently watching your vlog for my upcoming nesting Training this month .. well it's actually helpful for me! Thank you Rea ❣️ wish me luck 🙏😊

[mafealarcon]

Thank you so much for this! I just got into a new account for health care after being on financial services. I will start working on some statements you said ❤️

[msabbylrjohanson]

This is helping me a lot since I just got hired for a Healthcare Account. <3

[raijinsho]

We'll be taking calls later from an actual cx.. I feel so nervous, our account is also Healthcare insurance. I don't know what to feel hahaha I am new to this industry and has no bpo experience...wish me luck!

[vx_glx]

I'm definitely cramming on my first day of nesting. 😂