How To Excel At Customer Service With Taylor Coleman

Customer service is the cornerstone of success. Going the extra mile for your clients and constantly adding value ensures you stay competitive in the fast-moving real estate tech world. Every touchpoint matters, and when you focus on proactive, value-driven communication with your clients, it helps build trust, loyalty, and creates long-term relationships.

If you're interested in elevating your client interactions and ensuring your business thrives, this episode is for you!

We chat with Taylor Coleman, co-founder of Tapi, as he shares his expertise on excelling in customer service and creating memorable experiences that make clients feel valued and understood. From the onboarding process to ongoing client interactions, providing value is key. Discover how thoughtful touchpoints can enhance client experiences and drive business referrals.

“It is an honour to be able to work with our clients, and we don’t want to ever take that for granted"– Taylor Coleman

We explore:
-The importance of customer service and how the key is understanding your customers’ pain points and creating value for them
-How to provide value in the onboarding process and ensure clients feel comfortable and confident
-How to value add in your service which starts with the sales process and continues with effective communication with clients
-How to ensure every touchpoint offers value - whether it’s sharing legislative updates or renovation advice, clients should feel they’re getting something valuable from every interaction
-The importance of never assuming long term loyalty without continued effort with clients
-Proactive client engagement with a system that allows you to track communication touchpoints can help identify when clients are disengaging

Connect with Taylor Coleman

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