#CSAT - CUSTOMER SATISFACTION SCORE CALCULATION IN EXCEL - BPO Interview Questions

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"CSAT - CUSTOMER SATISFACTION SCORE
CALCULATION IN EXCEL"

CSAT is short for Customer Satisfaction, which is a commonly-used key performance indicator used to track how satisfied customers are with your organisation’s products and/or services

How Is CSAT Measured?
CSAT is measured by one or more variations of this question that usually appears at the end of a customer feedback survey

Customer Satisfaction Score Formula SL # Participants Score
Very Unsatisfied 1 1 Jennifer Johnson 4
Unsatisfied 2 2 Natalie Robinson 5
Neutral 3 CSAT = Number of Satisfied Customers(4 & 5) X 100 3 John Ferguson 4
Satisfied 4 Total Number of Reponses 4 Samuel Patterson 2
Very Satisfied 5 5 Jasmine James 1
6 Patricia Hamilton 5
7 Michael Hensley 5
70.00% 8 Elijah Fisher 4
9 Justin Wright 3
10 Paula Reyes 4

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