How to Fix DVD Not Working in Windows 10

How to Fix DVD Not Working in Windows 10

In the video we will take a look at how to how to fix a DVD or CD Drive Not Working or Missing in Windows 10. This is a very common computer problem and I will show you how to resolve it.

These issues happen when you:
1) Upgrade the Windows operating system.
2) You install or uninstall CD or DVD recording programs.
3) You uninstall Microsoft Digital Image.

* Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

* The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

* A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

* Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

* Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

I have left a link to Microsoft website where you can get more information on Your CD or DVD drive is not recognized by Windows or other programs.

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[jackreed]

In my experience troubleshooter is completely useless on everything.

[raiyu]

in 2019, they updated their "Rubbish" OS and made the troubleshoot option invisible. Microsoft and their legions are awful.

[boomboom]

Removed lower filters and all is back to you so

[GB-todo]

Deleting the upper & lower filters worked for me also. Thank you!!! I am amazed Microsoft doesn’t do this automatically. Such a simple fix. I spent many many hours looking for a driver-related solution.

[nut__cracker]

My luck, nothing worked. But, I thought I should simply try a different SATA cable. So I unplugged the SATA cable from an additional hard drive, plugged it into the CD-ROM Drive and the drive works! So I've got the cable to blame which is strange because I've never experienced a dodgy cable.
But thanks very much for your kind help buddy.

[othmisc]

Just wanted to say thank you. My pc 'had' a dvd drive - don't use it that much but wanted it 'back' more out of principle. Your method of adding registry worked perfectly thank you.

[jackson]

(01:58) Mine doesn't have that "hardware and devices" option and the first method of detecting it by using the control panel doesn't show the the device either.
The device in question is a knup (kp-le300) for CD/DVD

[eyrnzfw]

I was so FRUSTRATED that I couldn't get my work out DVDs to play in my laptop. Turns out all I had to do was run the troublshooter! Thank you so much.

[CalMeachum]

None of this worked, my computer still isn’t seeing the CD rom and I just took it all apart to verify all my connections were good

[Freudig]

I have the same issue with an Optiarc Drive. Nothing so far has helped and I'm currently working through all the suggestions in this video.
Now I'm at the RegEdit UpperFilters thing and in the folder there are neither upper nor lower filters... What should I do?

[Arokhantos]

This is useless some of these options dont even exist on my windows 10 vision

[richardmeans]

This worked! I was almost to the end of the fixes, but it finally worked, Thanks!

[yumikaru]

i tried everything but the upper and lower filters are not there for me. Not because i deleted them, they just wont show up

[AngusStewart]

Thank you so much the first 2 steps fixed my DVD drive I tested it with a CD 💿 and it worked . I thought it was broken turned out it was just faulty hardware that needed troubleshooting thank you man .

[danmantunes]

That did it! The registry edit trick worked! I finally have my drive back and playing disks! Thank you so much

[graphicventures]

A very big thank you from Dubai. You made my day...i was desperately trying to revive my LG One Touch GSA- 5169D which for no reason stopped working. I tried the lower filters delete option and voila it worked!! Thanks once again, as its because of you i could see the video on the DVD that i recorded many years ago of my 2 kids when they were toddlers. Not to mention i was also looking much younger in that video lol. Have a great day Cheers - Anthony Pereira

[catherinefraser]

i have followed all the steps in your video. however when i get to the options to delete the lower or upper filters, this is not listed on my pc. therefore, i am stuck because i do not know where to go from here. it list a "LastDeleteDate"!!!! where do i go from here.

[vhnetwork]

Solutions:
If you are using Windows 10, you will need to buy a DVD encoder since Microsoft stop including the MPEG2 license after Win8. PowerDVD is what I use.
Try a CD/DVD/Blu-Ray cleaner this will help restore/preserve the usability of your optical drive's laser lens.
*Check the DVD video disc you are using. Warner Brothers are putting out DVDs that do not playback on older DVD drives.* Family Matters disc have only works on my BRD drive, not my DVD.

[sayedbhai]

Thanks bro.
I follow all steps and reboot my pc then i find my dvd icon.
Thanks a lot bro. If you're muslim, May god bless you.

[Spriggleton]

the second part of the reg editing of the deletion of the upper/lower filters saved me literally just now on someones machine for the USB and Bluetooth .... you are star thanks :D