Comcast - Why They're Hated

Comcast is a cable and internet provider that happens to be one of the most hated companies out there. This video attempts to explain the reason behind all this hatred.

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Company Declines:
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[Raptoria]

Imagine EA and Comcast teaming up to make a game streaming service. That is the most evil combination I can honestly think of. Worse than death.

[DarkElfDiva]

I know a guy who got hired by comcast and went through the training, then quit, so he could fix his cable himself without needing to wait for the asshole patrol to come do it.

[sirgandy]

Basically, when you have an effective monopoly on a necessary service, you don’t have to try, people will still buy from you.

[IDumontI]

My grandmother passed away back in 2015, my family and I had to travel to Florida to collect her personal belongings and tend to her home. I was in charge of canceling all of her services and subscriptions. I swear to God I was on the phone for almost 3 hours trying to cancel a dead woman’s TV and Internet service, they would not take no for an answer.

[andrewabrams]

When I was stationed on a military base, Comcast was our only option for cable and internet. I signed up for their premium internet and cable package, 2 months before on post housing decided they were going to tear down and rebuild the complex I was living in. I moved my family off post, 2.2 miles from my old house, but Comcast didn't have a license with the city, so they didn't provide services off of the installation. They tried to charge me 750 dollars for cancelling service on a home that NO LONGER EXISTS. I spent months arguing with them, but they wouldn't budge. I let it go to collections and I'm happy to say that 8 years later it's off my credit report.

Fuck Comcast.

[meligoth]

The feds had to tell Comcast to stop claiming to be the "#1 service provider" of their services because it was deceptive as they were the only service provider.

[WillHellmm]

I was on hold with comcast for 2 hours because my internet was cutting out. Once they took me off hold, they asked where I was, I said Chicago. They said this was only for New York and hung up on me. Another time, my mother called them for assistance and they got into an argument, they turned off our wifi for a week. Pricks.

[ArchieStormcloudOfficial]

I have been battling with Comcast for 4 years over a $69 fee that I've paid 3 times before they sold it to a collections agency. I was almost disqualified for my VA home loan over the defaulted status. All of this over a security key pad that they said I didn't need to return after moving from WA to FL before changing their minds and claiming I would owe them money for it if I didn't send it back. I sent it back via a certified delivery, which they signed for, and they STILL sent the $69 fee to a collection agency that I've paid off 3 times. The state of Washington actually sued them for deceptive business practices because of so many instances like this.

[MarshalTennerWinter]

Want customer service from Comcast? Just stand in front of a mirror and give yourself the finger. That's about as far as you'll get with them.

[kmendo]

I worked at Comcast for 2 years. I can honestly say that there is NO TRAINING for Customer service/technical support. They just throw you into the Lion's Den and tell you that you will learn as you go. So the next time that you get on the phone with a rep and it sounds like they don't know what they are doing. They DON'T!!

[mlc]

I was trying to comment about why they're hated, but my Comcast internet was out for the past 3 hours

[sayonara]

I recall working for Comcast, having no clue what I was getting myself into... It was wild, fun, entertaining, and frustrating. This company not only treats its clients horribly, but it treats its employees like garbage as well.

[gars]

900 channels and nothing to watch. - Timmy Turner.

[nicholaspowell]

we had a UPS store employee who told us that people sending back cable boxes pretty much keeps them in business

[JLopez-oicv]

It's the fees, and the constant internet outages what gets under my skin.

[steffieis]

Ex- comcast employee here. This is 100% accurate. Comcast is way too big with their ultimate focus being on making money and nothing else. Customer service exists cause it has to; there's not much focus on improving it or caring about it in general. I could go on and on but its really disorganized. You'd think for such a big company things would run more smoothly but they don't. Their priorities are not where they should be.

[welstherd]

Whenever you cancel cable tell them you're starting a new life off the grid. They won't try to sell you new packages. Fastest Comcast call I've ever had 👍

[KeybladeMasterAndy]

NEVER go to a cable company for home security and thermostats.

[jazzliaz]

My dad, when he cancelled, legit just said he's moving to another continent, I think he said South Africa or something and they cancelled him immediately.

[berniecat]

I was an intern at Comcast in 2018. They treat their employees the same way they treat their customers. Everyone is overworked and there's no room for any creativity or meaningful discussion. The middle-upper management just does not care about the well being of their employees. I was offered a full time position after my internship and the pay was decent but I declined it instantly.