Why Its Illegal to Buy a Car from a Manufacturer

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[HollywoodF]

Almost everyone just wants to be able to go online, spec out a car, and wait for it to be delivered for a published price.

[arsevela]

Now those “small” dealerships are forcing us to pay $10-20k above MSRP for certain models

[CasiodorusRex]

A manufacturer undercutting dealer prices is GREAT for the end user. That's what WE want.

[Cristian-qovf]

Here in Texas you can pass by 7 huge dealerships connecting each other.

[loganthesaint]

It’s funny they have a law to protect a car dealership but now when Walmart rolls into a small town and destroys all small businesses... no one says anything

[Matt_Rowan]

The salesman who "sold" me my Fiesta ST told me it was rear wheel drive. At some point it's hard to tell the difference between lies and dumb.

[Evolixe]

If im gonna spend 30k+ on a car it better be EXACTLY what I want. I'd never buy a new car from stock unless it ticks literally every box honestly

[JoeJohnson-mkqd]

This is why I love the manufacturer's build and price feature online. You customize your car, and have it sent to your local dealership reserved for you to buy. The closest thing you can have to buying straight from the manufacturer.

[ellarpc]

Dealer raised their price $17, 000 above the price on their website. We sat down at the table after looking up the truck on the dealership’s website marked at $50k expecting room to negotiate. The first price they came to the table with was $67, 000. I stood up and said what is this? They told me well that’s the price of the vehicle. I said sorry but I’m walking away because that’s $17, 000 higher than what you have listed on your website. They treated me like I was the jerk.

[UCmiwlBlRthCtZEojtg]

This really frustrated me when I bought my first new car recently. I felt like the salesperson really did not know about the car, what features were available, colors, or even how to properly use their ordering system. I knew exactly what i wanted and did not need to deal with someone fumbling over things. I understand some people may want this experience but I'd prefer to just order it direct.

[thomasogrady]

I think it's insane I live in Delaware and had to pick up my car in New Jersey, the worst part is I still have to go to the Delaware DMV and pay them "Document Fees" for a car they wouldn't let me purchase in the Delaware.

[blklotus]

Dealer markup (especially domestically) has been ridiculous as of late (your own videos touch on this)….in no way should it be legal. The dealership is labeling it as a “market adjustment” and passing the cost to the consumer. Yet the access to PPP loans were available to both the dealership and manufacturer….but here we are today paying $40k for a rav4 😒

[dylanmolenaar]

Bought a new car in early 2020. Walked in at 3:30pm, left at at 11:30pm. I knew exactly what a wanted and what I should pay. Had to spend a few hours with a new salesman explaining that I already knew everything about the car and what he was offering was ridiculous. Ask for my keys back from the test drive and in comes the more experienced salesman. Again, more hours of "selling" me on features of the car I've already researched. Finally landed on the price I knew was fair and then an hour or more of paperwork. It's a broken system. Taking advantage of the uninformed and wasting the time of those that know the car they want and the fair dealership price.

[nicoh]

Every single experience I’ve had with a dealership has been unpleasant and borderline illegal. They lied to me, they crashed my car.. Not a fan.

[andrewkingjr.]

how ironic, I just ordered a Tesla Model Y online, and the process was extremely straight to the point, I guess subconsciously I was thinking "thank god I don't have to go into a dealership to do this"...
never really realizing the conscious mental and emotional dredge involved with going into a dealership and knowing their whole business model is set up to rip folks off on every twist and turn. really liked your video, already suscribed.

[andrewhayden]

I have had good dealer experiences - Subaru - and bad dealer experiences - Mazda every time - but I have to admit that the best car shopping experience I've ever had was Tesla. The staff in the galleries are knowledgeable, enthusiastic and since they are not actually selling the car, very helpful without being pushy in any way. Even after multiple test drives, they are more interested in answering questions than trying to get you to order on the spot. Everything is online too including the configurator, loan application, trade-in, and other necessary information. I know exactly what I am going to pay for my car without having to "talk to the manager, " or haggle. Why is this not what every buying experience is like???

[Mr.Mancream]

I worked at a car dealership earlier this year. I have never worked in a more scummy environment in my life. From selling people cars that are only in good enough condition to last a test drive to extorting customers to take down negative reviews, they never failed to amaze me with how shitty a business can be. My word of advice is if you are looking at used cars then stay away from large dealerships as much as possible. There are small local dealerships that are far better in terms of service and transparency as well as buying a car off of an owner directly has never been a better choice.

[georgejones]

I'd like to just order my car exactly as I want at dealership cost directly from the manufacturer. It's a win for everyone. I pay a lower price and get exactly what I want, the manufacturer saves manufacturing costs and they don't have to worry about it sitting on a lot not selling.

[PrestonVB]

Ive worked in 6 dealerships over the years. Automotive and powersports, and all 3 departments. This is one of the best videos ive seen on this subject, nails a couple of points ove been trying to make for years!

[MrHamlet]

This is probably too long, but oh well. Here's my story of buying a Tesla vs. everyone else.

There was a local family owned dealer that I purchased my Volvos, Audis, Infiniti, and several other cars from for years. It was still a hassle spending all damn day there, BUT they weren't as bad as most. They were purchased by Autonation, and the next time I went to purchase a new Audi Q7, I just couldn't take the b.s. and walked out mid discussion. I waited around 30min to get my key back, and ended up just leaving without it (used my wife's key). I never got the key back, and had my lawyer send them a nasty letter to reimburse me for the cost of a new key.

I rarely if ever buy new model years, and the Tesla X was no exception. I felt it needed more time for the quirks to be worked out, and I was really liking what I was seeing from Ford. As a share holder I thought maybe it's time to buy another Explorer after 17 years since my last Ford purchase. Now I loath domestic car dealers because they are the absolute worst to deal with especially on cars that just do not hold their value. So for years I've only purchased German and a few Japanese cars. When the Ford Focus RS came out, I went to go purchase one and the markup and b.s. from the dealer was so bad, I noped out and went straight to the BMW dealer and purchased an M3. Same with the C7 Corvette Stingray, I left and purchased an Audi S8. Good thing too because that year Stingray had a lot of issues and I believe owners formed a class action.

BUT the 2017 Explorer Sport was really impressive, and I wasn't really liking a lot of SUVs out there at the time. I really needed that 3rd row seat for my kids, so I decided to deal with the B.S. and ordered the car. When the car arrived at the dealer, it wasn't what I ordered. It was the wrong color, it had a dent in the door sill, scratches and other blemishes in the paint, and not the options I ordered were there. For example, after being told it had the modem for online access, I discovered after a few days and several calls to Ford HQ that it did NOT have the modem. The dealer refused to remedy the situation; in fact they pretty much didn't fix anything. It would be another month before they could get the right car, and they said they'd offer me less for my trade in a month. It was a 3 year lease so I figured "F it!" and kept the car.

When my lease was up in 2020 I decided to buy the car because my brother wanted it. The dealer didn't think I'd buy the car, because I told them I wouldn't when I first signed the lease, so the purchase price was really low, less than half of what the purchase price was in 2017. The dealer was pissed that I wanted to buy the car and made my life miserable, ignored my calls, etc. Ford said I could use a different dealer, but no other Ford dealer would help me with the purchase and said I HAD to used the dealer I leased it from. To make a very long story short, the dealer wouldn't take cash, check, wire, etc. and tried to run out the shot clock. After blasting Ford on social media, I got a call from Ford HQ who said they'd personally help handle my deal. They called the dealer and got the original sales guy, who screwed up my order in 2017, to close the deal. It took him weeks to get the paperwork ready, and when the day came for me to go sign the paperwork, I was there 5 effing hours even though they said it would take 30min. They wanted me to sign a credit application because they weren't happy with the cashiers check I brought from the local bank. So I had to go back to the bank and get a different check and paperwork authenticating the check, and then come back the same day. Again they demanded I sign a credit application and that's when I called my lawyer in the middle of their lobby for all to hear. More shenanigans later, I was out of the lobby with my paperwork and very happy to be done with them. It took 4 months to get the title! The dealer blamed the DOL, but the DOL said they never got the paperwork. Then the dealer blamed COVID after my lawyer filed a complaint with the state as dealers are required by law to submit the paperwork within two weeks of selling me the car. The state let it slide, and I'm still debating on whether to spend money to push the state to fine the dealer.

As much as I love Mustangs, I'll likely never buy a new one. I absolutely love my Tesla X Performance, but my wife drives it mostly, and with my child getting her drivers license in a few months and likely taking my car, I was seriously considering buying a Mach E Sport which just looks awesome. However given my years of poor experiences with a domestic car dealer, I'll likely continue to avoid them unless they radically change to match what I experienced with Tesla.

One of THE biggest reasons I purchased a Tesla was because I'm just done with dealerships. Buying my Model X was so incredibly amazing! Every step of the way was a white glove service I've never experienced when buying a car. Ever. It was as simple as buying a PC but because I didn't have all the normal hassles of dealing with a dealership, I was just elated and awestruck at the straight forward no hidden b.s. experience. Absolute ZERO pressure! I spent a total of 1 hour at the dealership looking at cars and driving one. My wife and I designed and ordered the car from HOME while sipping bourbon. When the car was ready, they called me and I was at the dealer for maybe 10-15min to walk around the car with the Tesla employee, I asked a few questions, and left. Simple. That is the way it should be done. That's the way it should have always been done.