Computer freezes when watching videos

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Some users have reported that their Windows computer freezes or crashes when watching videos. It does not matter whether they watch videos online in their web browsers or offline in media player software, their computer either freezes or crashes. If you are facing the same issue on your Windows 11/10 computer, the solutions provided in this tutorial may help you.

If your Windows 11/10 computer freezes or crashes when watching videos, the following suggestions may help you fix the problem. Before you proceed, we suggest you check for Windows updates. If an update is available, install it and then check if the problem occurs.

1] Run an appropriate troubleshooter

2] Roll Back your graphics card driver or uninstall the latest Windows Update

3] Update or reinstall your graphics card driver

4] Troubleshoot in a Clean Boot state

5] Perform SFC and DISM scans

6] Try another media player

7] Clear your web browser cache and cookies

8] Try another web browser

9] Increase virtual memory

10] Create a new user profile

11] Perform an In-place Upgrade

Timecodes:
0:00 Intro
0:21 Run troubleshooter
0:41 Uninstall latest Windows Update
1:11 Update or reinstall Graphics card driver
1:28 Troubleshoot in Clean Boot state
1:59 SFC Scan