How to Resolve Conflict in the workplace

How to Resolve Conflict in the workplace: Conflict is an inherent part of life, and in workplaces, conflict can easily pop up when different people are spending a lot of time together and often being put under various types of pressure. Although it can be uncomfortable, conflict isn’t always a bad thing, but how we manage and resolve conflict in the workplace can make a significant impact on our relationships with our work colleagues and customers.

When attempting to resolve conflict, it’s important to keep in mind what someone’s interests are and what their stated position is. It’s easy to fall into the trap of just focussing on one person’s stated position, but when you address the person’s interests, this can often lead to more effective resolutions.

For all 9 videos on Conflict Resolution in the workplace visit:

Canity is an online customer service training platform with 400+ short, practical, easy to understand customer service training videos.