The TRUTH About RIDGID's 'Lifetime' Warranty!

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0:00 RIDGID Lifetime Warranty
0:51 RIDGID Cordless Tools
2:30 Finding Tool Deals
1:30 RIDGID Cordless Router Uses
2:48 RIDGID Router Catches Fire
3:08 Policygenius Ad
4:37 RIDGID LSA Requirements
5:30 RIDGID LSA Service Experience
7:57 RIDGID Service Agreement vs Lifetime Warranty
8:36 Problem with Service Agreement
9:04 Concerns about Repaired Tools
10:05 Throw Away Old Tools?
11:07 What do You Think About the LSA?

#tools #powertools #731woodworks

[Woodworks]

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[texputter]

Ten years ago (or longer), I was sanding a piece of wood in my shop with a 5-year-old Rigid orbital sander when that sucker literally exploded in my hand. It sent parts flying 30 feet all over the shop! Scared the crap out of me, but fortunately I only suffered a small cut on my hand. This accident could have been avoided had I registered the tool when I bought it because it had been recalled a couple of years earlier. I called them up, they asked me to mail the damaged tool to them, and they sent me a new one. Kudos to Rigid, seems like they've been backing up their stuff for a long time.

[seanm]

Love Ridgid, most of my shop is Ridgid, and I am starting to have to use the LSA on my older tools as well. I have had zero issues or pushback from them on anything. They replaced 3 batteries, replaced a motor in my tablesaw, and fixed a bearing in a sander. I wish Jet and Rikon would give even half the level of customer service considering the price tags on their products.

[jontnoneya]

SOOO glad to hear this. Ridgid's LSA was the reason I bought into their line recently. When I heard that it also meant free batteries for life, I was SOLD on this platform. Better than any other warranty or service agreement on the market and the tools are really well made!! I'm so glad I chose Ridgid and this vid makes me even happier I did.

[nathansixteen]

Sounds to me like Ridgid handled the LSA exactly as described. They took your tool, fixed it, and returned it within 2 weeks, and you didn’t pay a dime. Better than any other tool manufacturer. Also, there are cases where they’ll just send you a new tool. This just doesn’t appear to be one of them.

[LiftRanger]

A friend only recently made me aware of Ridgid's battery warranty. Had I known earlier, I'd have a shop full of their tools. Thanks for another informative video, Matt!

[cynnon]

I have a whole drawer full of DeWalt cordless tools (The older 18V line). I picked up a cheap Ridgid drill/driver a few years ago and really liked it. Since then, I've purchased replacements for almost all of the DeWalt tools, which have now become my backups. I've never had to use the Ridgid LSA, but I'm glad to know it's there. Also, during the holidays, Home Depot likes to do a "Buy battery, get free tool" promo, so I've now got several extra batteries that are all covered by the LSA. Thanks for the vid!

[philshock]

The only time I used the LSA was for the 4512 table saw I purchased in 2014. The bolt for the handle on the miter gauge broke free. Called them up and they sent a new one at no charge. A minor issue no doubt but was impressed how easy the process was.

[josephgill]

As a hobbyist I’m good with it, especially the battery replacement. I’ve had several tools repaired and one was replaced with a factory refurbished unit probably because it was cheaper than fixing it. No complaints here and when I call them they are extremely helpful. That being said I am now adding tools from different brands based on need. For example I picked up a Ryobi 23ga pin nailer because Ridgid doesn’t make one and their ratchets and oscillating polisher. Also grabbed the new a Milwaukee sander and 12v drill/impact kit. I think I have a tool problem lol.

[JonoDLT]

The LSA is awesome. I have had light replaced because they couldn't fix, reciprocating saw fixed and drill rebuilt. I have had for almost 10 years. Well worth it.

[manderadkins]

I burnt up a drill that I had purchased from a pawn shop. I took it to the home depot tool rental center and said they would try to fix it and if they couldn't they would send it off to rigid. They couldn't, I paid 6 bucks to have it shipped to Atlanta and they fixed it b4 contacting me. 8 days passed and I got the call about my non registration, I explained and she said if you pay the 12 bucks for shipping it back to me we are all good. Not just a great product but a great company. I highly recommend

[unclepungus]

Been using ridgid for the past I'd say 3 years now. I bought myself their jigsaw and was cutting out some risers and runs for a set of steps. Was using it to cleanup what the circular saw couldn't reach and my jigsaw died. Light still came on but no response of the motor. Took it to my repair shop, solder connection blew on it. Repaired it for free within 2 weeks no hassle and haven't had a problem since. And for the price I got that saw on I couldn't complain. $220 deal with the jigsaw, same router in the vid and a sander. I will say as long as they keep expanding they have my business. Kudos to them

[porkchop]

I believe I shared my Rigid experience on another one of your videos last year. I also purchased the power drill combo 5-6 years ago. The drill stopped working and I took it to a local shop where Rigid directed me to. I paid $35.00 up front but and that was refunded once the drill was fixed and returned to me. It took more than 2 weeks to get it fixed but Rigid stood by what they claim with the LSA.

[bbest]

Love my Rigid as well. However, my battery died, I reached out to them, and they told me that my battery wasn't in the LSA. Furthermore, they said I didn't complete the form within 90 days. So make sure you get verification that you submitted. They however, sent me a replacement but will only be good for 90 days. Lesson learned! 👊👊👊👊

[martinfrechette]

I have only good experiences with the Ridgid LSA. I had the exact same router fail in 2022, and the tech told me this model was under "direct ship replacement". So, about 3 weeks from droping it to the repair shop, I got a brand new one in my mailbox!
I have almost only Ridgid tools in my cordless arsenal and used their LSA many times. I admit, it can sometimes be long before you get the tools back. But for the price, I have at least two of each tools and a whole bunch of batteries, so I am never left without a usable tool.
The new battery replacement service is also a big win. No need to send the old batteries. Just a call and a quick chat with a Ridgid rep for diagnosis/approval and your new battery is in the mail.

[jorgesuarez]

I recently started buying Ridgid mainly because of the battery coverage, but am glad you posted this vid of your experience, because I’ve been curious about the wording of “lifetime service agreement” as opposed to a Warranty.

[rogerwallace]

Mornin' Matt. Really enjoy your videos I watch them everyday. I am another Arkansas Woodworker like you. Being on a fixed income I have to save any way I can. I own mostly Ryobi tools with the exception of my Rigid Table saw and Miter Saw. I also started out with a 12v set of Rigid tools that included the Drill, Driver, and Oscillating Multi-tool. I got them used at a Pawn shop in 2013 have used them for over 10 years. Last year the Driver quit working and I contacted Rigid through their website was given an LSA number and told to take the unit to Home Depot down the street. They sent the unit to Rigid and it was repaired for free. Took about 4 weeks to get it back but when it came it had been completely refurbished. I will continue to use my One+ Ryobi system for most of my work since I have over 40 tools that use the same battery. However I buy Rigid tools ever time I find them on sale. I just got the corded palm router from Rigid at Christmas when Home Depot put it on special. I use it every day almost and love it. I am looking to buy a cordless one right now and was leaning towards the Ryobi until I saw your review. Will probably go with the Rigid instead. God Bless, Thank you for your service to our state and keep up the great work. Combat_Devildoc 75th Ranger Reg.

[greghurt]

Great to hear your tool was covered and serviced by Rigid without any cost . Had similar situation with my Rigid benchtop planer (11 years of use) and they replaced it with brand new generation 4331 model which worked out great as I had 6 sets of replacement blade packs from my 4330 model that could be used in my brand new planer. The only downside was the service centers near me (30 miles) on their website no longer provided service?? Ended up HD which has a tool rental department and they shipped the old planer to some HD service center and learned that didn't have replacement parts so they ended replacing with a BRAND NEW unit. Can't go wrong with Rigids LSA. PS, enjoyed the video with Blacktail Studio

[tonysworkshop]

Glad they treated you right! My experience was very different. I live 15 minutes away from TTI (the folks that used to make Ridgid products), and I work across the street from them. I bought the R4520 table saw, and loved it. I registered it, and sent a copy of my receipt like I was supposed to. When the blade quit raising and lowering like it was supposed to, I called them. They said since I never received a confirmation of registry from them, my product wasn't covered. I found out who worked on them, and got in touch to see about fixing it. They were going to charge almost as much as I paid for the saw (paid $750, they wanted $675 with parts and labor). So, I bought the Skil jobsite saw you reviewed, and I love it.
But, because I did what they required, but they didn't respond that I was good to go, I didn't have their LSA. That sucked!
Thanks for all the great videos, Matt.

[MannyWoodworking]

Yes sir Ridgid is a great company I have some off there tools and when some things went wrong either they fixed it or gave me a new one. Love it. Thanks Matt you are doing a great job with all videos 🙏🙏🙏