Building a Customer Success Life Cycle

Shine a light on the importance of customer success!

In this episode of the CX & Culture Connection Podcast, Brad Smith from Vector Business Navigation joins Matt Egol, CCXP, to discuss the critical role that customer success teams play in delivering on brand promises. Brad emphasizes the need for clear goals, defined processes, and strong communication within these teams. He also highlights the importance of recognizing and rewarding customer success efforts to foster a culture of excellence.

#CustomerSuccessTeam #Communication #Recognition #Excellence #CompanyCulture #Values #CustomerCentricity

More about Matt Egol and JourneySpark Consulting:

Matthew Egol, Host, Founder and Chief Executive Officer of JourneySpark Consulting

A partner at PwC Strategy for more than 15 years, Matt is a recognized thought leader in the experience management space. Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven.

Matt is a regular speaker and author on customer experience, enterprise agility, and culture topics. He has authored more than 25 articles in leading publications and is a subject matter expert with MMA Global. Matt graduated magna cum laude from Dartmouth and received his MBA from Columbia, where he received the Abe Shuchman Memorial Award in marketing.

Matt launched JourneySpark Consulting to work closely with CX leaders to help shape their vision, build and develop their teams, and evolve their cultures.

#cx #culture #marketing #business #trends #customer #strategy #journeyspark #propensity