Day in the life of a Customer Success Manager

What does a Customer Success Manager or CSM do every day?

[fgcvhhbvjhbj]

Just smashed an interview and got the next stage with a huge help from these videos. Thanks so much 👍

[jaredorr]

Great video! Customer Success isn't just a very fulfilling career path but is also one of the best communities in the corporate world!

[manuvarma]

I am a customer success at entry level, I'm looking in to apply for Remote job internationally, and this video really helped me set my flow of explaining my day! I could use more help in weeks time to help do best on my interview. Thankyou

[lospolloshermanos]

I am currently doing the transition to a CSM role. This short video is very clear and helpful

And the lady who's talking is stunning by the way

[selinaelias]

Thank you, I am looking to transition into a CSM role and this helps :)

[UneakTershai]

Can you speak more to the average salary for a role like this? I have an upcoming interview with a tech company as a Customer Onboarding Manager but never worked in this industry before. I have transferable skills that I know will be valuable but I don’t want to sell myself short as it relates to pay when the time comes to discuss with the company. Thank you for you help! 💕✨

[YesMia]

Hi Diana - that was informative, thank you. I wish you continued success as a CSM, a field I'm transitioning into.

[sindhurapallampathi]

Hi Diana, A great video and thanks for sharing your experience and day on how it looks like in Customer success roles
I am in transition phase and pivoting towards Customer success from customer support, Could you please let me know if technical skills are crucial in Customer success role ? or should we be a subject matter expert ?

[akilahflynn]

Hi Diana - I’m interested in pivoting into customer success so this video was very helpful 🥰. I was wondering what your work life balance is like? I’m also a wellness professional and would like to continue dedicating time to building my wellness practice and working with clients on the side. How do you find the time to build The Customer Success Project, along with work with 1-on-1 clients with your day being blocked with work from 9-6p?

[Ducky_logan]

Thank you for sharing. Definitely give me a better idea 💡

[cassplouis]

Thanks for the info! Any advice I’m now to transfer digital marketing skills over to a customer success resume?

[lcollins]

Thank you so much for making this video.

[greatnessdecoded]

Very good insight into the role! Thanks

[korrabel]

Thank you for this clear and concise video!

[heylex]

Is this the same as a customer service manager?

[waisila]

Whats your working timing
And are you doing work from home

[karens]

I am enjoying watching your videos and learning about the customer success role. Is it true that the portfolio your are given to manage contains more at risk customers than neutral or healthy ones?
Do u handle a lot of complaints on a daily basis?

[traceyluo]

Thank you for sharing, may I ask what's the next step after CSM in career?

[Sky-lblp]

Nice video! Do you think that I can advance into business analysis from csm?

[jaszzy]

Hi there is there any tools etc I can learn