Customer Success Manager career path, skills, and responsibilities

Want to find a role as a CSM? Message us!

Customer Success Manager or CSM is a relatively new, but vital function for every tech company. It is also one of the most sought-after hires. So today we are answering your questions about Customer Success.

In this video Bryan answers the questions:
✅What is a CSM?
✅What does a Customer Success Manager do?
✅What skills do you need as a CSM?
✅What are the Targets and KPI of a Customer Success Manager?
✅What is the career path for a CSM?
✅CSM FAQ

Want to find a role as a CSM? Message us!

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✚ About Wahl+Case
Tech Recruitment in Tokyo - Wahl+Case specializes in discovering, placing, and retaining the best tech talent for the most innovative companies in Japan, from small startups to large enterprises.
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[ray]

I've taken a CSM course recently thru Aspireship. I have to complete my final assessment and I'll be on my way to bigger and better things. Thanks for this video!

[meshap.]

Thank for this!!! I’ve been considering a role in CSM for the past few years and keep deterring myself from making the leap. I think I’d be great at it and have a ton of experience in previous roles starting out in Customer Support, Retention, and Sales and most recently in HR and Recruiting. I’m over this field and really need to make the leap finally. This was just what I needed!!

[maggiehinton]

I’m interested. I want to learn more about CSM for entry level if possible. Thank you!

[affrizalberryldewantara]

Great explanation about CSM. It's been 2 years since I become a cust service, this video shows me skills need to improve and also career path to reach.

[roofcollapse]

Currently working as Client relations Manager for a manufacturing company. Managing a team of 6, sales of all our 2nd grade material, handling escalated customer issues, handling all production planning for orders, I'm the middle point between sales and every department.

I have interviewed for 3 CSM job's and ended up being the 2nd/3rd option in each from the feedback given due to not having direct experience.

1) Do you think I already have the experience and should keep applying?
2) Any thoughts on things I can do to stand out without the direct experience?

[meshap.]

Thank for this!!! I’ve been considering a role in CSM for the past few years and keep deterring myself from making the leap. I think I’d be great at it and have a ton of experience in previous roles starting out in Customer Support, Retention, and Sales and most recently in HR and Recruiting. I’m over this field and really need to make the leap finally. This was just what I needed!!

[dude]

Good overview of CSM! Getting into the field now and learned a lot here. A couple of other topics we could get a lot of value out of us.
Training courses to improve CSM expertise.
Deeper dive on the technical skills of a CSM.
How to land a high paying CSM interview.
Tips on CSM interviews.

Would love to see more info like that!

[DeNay]

Thanks so much for the video I have had two interview for a customer success manager and I wanted more information on the role

[ryanadauto]

Such a spectacular explanation! Thanks

[dejananikolovska]

What a great video. First video with a clear explanation about what is CS. Thank you!

[One_life]

I carry 5.5 + years of exp working with CSM ( looking for job change )

[gonzalogomez]

Hey, Apart from taking a specific course on CSM, what else do you recommend to get into this field?. Im from Spain. Thank you!

[justv]

Great vid, I wanted to know if it requires math or similar skills to be a SCM?

[abigailtiamiyu]

Hi, i am new to this course, but i find it interesting. Can mentor me and also courses to register to become cx or ux. Thanks

[JohnDoe-zwjr]

how about Customer Service Support Manager? is it the same?

[salimahmuhammad]

Thank you, you did a great job 👍 presenting this information and making it easy to understand.

[brandylr]

SaaS isn't pronounced that way. Yikes.

[amnnau]

This is very helpful thanks a million ❤

[mommygandkiddos]

Hi, I'm interested in becoming a CSM entry level

[plokijuh]

Concise and informative video. But please lower the volume of the background music, it’s extremely distracting